Hotel Check-in
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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sign 署名する
Could you sign at the bottom of the page, please?
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louder もっと大きな声で
I’m sorry, could you speak a little louder?
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inconvenience 不便、迷惑
We deeply apologize for the inconvenience caused.
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
sign
louder
inconvenience
| 1. |
We’re sorry for the ________ this has caused.
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| 2. |
I’m sorry, could you say that again a little ________?
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| 3. |
Please ________ your name here.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
May I have your name, please?
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| 2. |
Pardon me?
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| 3. |
Would you sign here, please?
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| 4. |
We’re sorry for the inconvenience.
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| 5. |
I’ll show you to your room. This way, please.
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
May I ________ name, please?
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| CUSTOMER: |
It’s (Tutor’s name).
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D_5
| STAFF: |
________ me? Could you say it more slowly?
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| CUSTOMER: |
Okay. (Tutor’s name).
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D_6
| STAFF: |
Thank you. Would you ________ here, please?
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| CUSTOMER: |
Sure.
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D_7
| CUSTOMER: |
Hi. I’m calling to let you know the TV is not working.
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| STAFF: |
We’re sorry for the ________. We’ll have it checked right away.
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D_8
| STAFF: |
I’ll ________ you to your room. ________, please.
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| CUSTOMER: |
Okay, thank you.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
I’m sorry, sir. ________ speak a little louder, please?
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| CUSTOMER: |
Oh, sure. My name’s Sean Brown.
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E_3
| STAFF: |
Is there ________ I can do for you?
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| CUSTOMER: |
No, this is okay for now. Thanks!
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E_4
| STAFF: |
I’m sorry to have ________ waiting.
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| CUSTOMER: |
It’s no problem.
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E_5
| STAFF: |
Let ___________ you how things work in this room.
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| CUSTOMER: |
Thanks, that will be a great help.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
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STAFF:
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Good afternoon. Welcome to the Asahi Grand Hotel. How may I help you? |
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CUSTOMER:
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I have a reservation for today. |
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STAFF:
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May I have your name, please? |
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CUSTOMER:
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It’s Amelia Williams. |
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STAFF:
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Pardon me? Would you mind speaking more slowly? |
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CUSTOMER:
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Sure. Amelia Williams. |
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STAFF:
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Thank you very much. Would you mind waiting a moment while I check for you? |
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CUSTOMER:
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Of course, I’ll wait. |
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STAFF:
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We have confirmed your reservation. Would you sign here, please? |
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CUSTOMER:
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Sure. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
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STAFF:
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Good afternoon. Welcome to the Asahi Grand Hotel. How _____ I help you? |
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CUSTOMER:
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I have a reservation for today. |
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STAFF:
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May I ________ name, please? |
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CUSTOMER:
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It’s Amelia Williams. |
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STAFF:
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__________ me? Would you mind speaking more slowly? |
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CUSTOMER:
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Sure. Amelia Williams. |
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STAFF:
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Thank you very much. Would you ________________ a moment while I check for you? |
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CUSTOMER:
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Of course, I’ll wait. |
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STAFF:
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We have confirmed your reservation. Would you ________ here, please? |
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CUSTOMER:
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Sure. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
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STAFF:
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Good __________________________________? |
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CUSTOMER:
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Yes, I have a reservation for today. |
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STAFF:
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May __________________________________? |
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CUSTOMER:
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My name’s Liam Jones. |
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STAFF:
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Pardon __________________________________? |
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CUSTOMER:
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Okay. Liam Jones. |
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STAFF:
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Thank __________________________________? |
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CUSTOMER:
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Of course, I’ll wait. |
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STAFF:
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We __________________________________? |
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CUSTOMER:
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Okay… Here. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A customer is asking directions to the nearest shopping mall. Assist and offer drawing a map and calling a taxi for him/her.
(Your tutor will pretend to be the customer.)
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I_3
– Do you know any shopping malls around here?
– How far is that from here?
– Sure! Thanks for your help.
– How far is that from here?
– Sure! Thanks for your help.
I_4
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Situation 2:
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A customer complains about the broken air conditioner in his/her room. She/He doesn’t want to pay the room charge because of inconvenience. Apologize and politely decline, and offer a different room.
(Your tutor will pretend to be the customer.)
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I_5
– The air conditioner in my room is not working.
– It’s very uncomfortable. I don’t want to pay the hotel fee.
– Alright. Take me to a different room.
– It’s very uncomfortable. I don’t want to pay the hotel fee.
– Alright. Take me to a different room.
I_6
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Situation 3:
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A customer has just checked in. Lead him/her to his/her room.
(Your tutor will pretend to be the customer.)
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I_7
– Does the door lock automatically?
– Where is the emergency exit?
– How can I use things in this room?
– Where is the emergency exit?
– How can I use things in this room?
I_8
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Situation 4:
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You have helped a customer, and he/she wants to give you a tip. Politely decline and tell him/her to call the front desk if she/he has any requests.
(Your tutor will pretend to be the customer.)
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I_9
– That’s very kind of you. Here’s a tip!
– Oh, I see.
– Alright. Thank you.
– Oh, I see.
– Alright. Thank you.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
What was the most interesting place you’ve ever been to? Could you tell me more about it?
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| 2. |
What items do you always bring with you when you travel? Why?
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| 3. |
Which sightseeing spots do you recommend in your area? What can we do there?
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J_3
| Answer: |