Hotel Service
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. How was your winter vacation? What did you do? Did you go anywhere?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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valuable 高価な
Please do not leave any valuables to the baggage counter.
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fill out 記入する
Fill out this form in black ink.
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serve 食事（飲み物）を出す、仕える
Dinner will be served buffet-style.
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
valuables
filled out
served
| 1. |
Have you ________ the laundry form?
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| 2. |
The food will be ________ in thirty minutes.
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| 3. |
Don’t leave your ________ unattended.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Do you have any valuables or breakables in your bags?
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| 2. |
I’m sorry to disturb you, but we’d like to clean your room.
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| 3. |
Could you fill out the laundry form?
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| 4. |
May I help you?
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| 5. |
What time would you like it served?
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Do you have any ________ or breakables in your bags?
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| CUSTOMER: |
No, I don’t have any.
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D_5
| STAFF: |
I’m sorry to ________ you, but we’d like to clean your room. May we do it now?
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| CUSTOMER: |
Yes, of course!
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D_6
| STAFF: |
Could you ________ the laundry form?
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| CUSTOMER: |
Sure.
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D_7
| STAFF: |
Good morning. This is room service. May ___________?
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| CUSTOMER: |
I’d like to order some food.
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D_8
| STAFF: |
What time would you like it ________?
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| CUSTOMER: |
Around 6:30 p.m.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
________ have your claim tag, please?
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| CUSTOMER: |
Sure, here you go.
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E_3
| CUSTOMER: |
How long does it take by train?
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| STAFF: |
It _______ about thirty minutes.
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E_4
| CUSTOMER: |
May I order room cleaning?
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| STAFF: |
Certainly, ma’am. We’ll _______ and clean your room right away.
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E_5
| STAFF: |
Here is your claim tag. Could you show it to the staff when you ________ up your bags?
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| CUSTOMER: |
Sure.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
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STAFF:
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Good morning. This is room service. May I help you? |
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CUSTOMER:
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I’d like to order two cups of coffee and two morning meals. |
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STAFF:
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Let me repeat your order. Two cups of coffee and two morning meals. What time would you like it served? |
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CUSTOMER:
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8:30 a.m. How long does it take for my order to arrive here? |
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STAFF:
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It takes about fifteen minutes. |
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CUSTOMER:
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Okay, thank you. I’d also like to have my laundry washed. |
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STAFF:
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Of course. Please fill out the laundry form and put it in a bag in the drawer. |
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CUSTOMER:
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And should I give it to the staff when the food is served? |
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STAFF:
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I’m afraid, not. Please leave it to the staff at the front desk. |
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CUSTOMER:
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I got it. Thank you. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
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STAFF:
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Good morning. This is room service. May _______ you? |
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CUSTOMER:
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I’d like to order two cups of coffee and two morning meals. |
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STAFF:
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Let _______ your order. Two cups of coffee and two morning meals. What time would _______ served? |
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CUSTOMER:
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8:30 a.m. How long does it take for my order to arrive here? |
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STAFF:
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It _______ fifteen minutes. |
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CUSTOMER:
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Okay, thank you. I’d also like to have my laundry washed. |
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STAFF:
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Of course. Please fill _______ form and put it in a bag in the drawer. |
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CUSTOMER:
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And should I give it to the staff when the food is served? |
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STAFF:
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I’m afraid, not. Please _______ at the front desk. |
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CUSTOMER:
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I got it. Thank you. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
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STAFF:
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Good morning. This is room service. May________________________________? |
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CUSTOMER:
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I’d like to order two cups of coffee and two morning meals. |
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STAFF:
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Let ________________________________. Two cups of coffee and two morning meals. What time ________________________________? |
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CUSTOMER:
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8:30 a.m. How long does it take for my order to arrive here? |
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STAFF:
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It takes ________________________________. |
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CUSTOMER:
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Okay, thank you. I’d also like to have my laundry washed. |
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STAFF:
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Of course. Please ________________________________. |
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CUSTOMER:
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And should I give it to the staff when the food is served? |
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STAFF:
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I’m afraid, not. Please ________________________________. |
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CUSTOMER:
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I got it. Thank you. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A customer requests his/her room to be cleaned. Assist him/her.
(Your tutor will pretend to be the customer.)
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I_3
– Yes, I’d like my room cleaned.
– Is it possible to have my room cleaned right now?
– Okay, thanks!
– Is it possible to have my room cleaned right now?
– Okay, thanks!
I_4
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Situation 2:
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A customer has made reservations in advance and is checking in. Assist him/her by asking for his/her name and confirming the room type.
(Your tutor will pretend to be the customer.)
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I_5
– Yes, I’m checking in for the two of us.
– Could you help me take the baggage in?
– Five in total.
– Could you help me take the baggage in?
– Five in total.
I_6
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Situation 3:
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A customer would like to store his/her luggage. Assist the customer and give him/her the claim tag.
(Your tutor will pretend to be the customer.)
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I_7
– I’d like to store my luggage.
– No, there are no valuables or breakables in the luggage.
– Okay, I will.
– No, there are no valuables or breakables in the luggage.
– Okay, I will.
I_8
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Situation 4:
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A customer is unhappy with the air conditioner in his or her room. Assist him/her.
(Your tutor will pretend to be the customer.)
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I_9
– There is something wrong with the air conditioner.
– I want to turn it on, but it doesn’t work.
– I want to have someone come to my room.
– I want to turn it on, but it doesn’t work.
– I want to have someone come to my room.
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you decide to enter this school?
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| 2. |
What was the best thing you learned at the school?
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| 3. |
Where would you like to work in the future? Do you prefer working in Japan or in a foreign country?
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J_3
| Answer: |