Hotel Stay/Phone Calls with Clients
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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reservation 予約
Can I make a reservation?
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included 含まれている、～込み
Breakfast is included in the room charge.
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voucher クーポン券
Here is your breakfast voucher.
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
reservation
included
sign up
| 1. |
Drink service is ___________ in the room charge.
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| 2. |
We have to make a hotel room ___________ for our vacation.
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| 3. |
You can use the ___________ on your next stay.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
May I have your name, please?
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| 2. |
Do you have a reservation?
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| 3. |
May I have your order?
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| 4. |
What time will he be back?
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| 5. |
He should be back around 7 o’clock this evening.
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| CUSTOMER: |
I’d like to check in.
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| STAFF: |
May I have your ______, please?
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D_5
| STAFF: |
Do you have a ____________?
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| CUSTOMER: |
Yes, I made a reservation on the Internet.
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D_6
| STAFF: |
May _________ your order?
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| CUSTOMER: |
Four fried chickens and two salads, please.
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D_7
| CUSTOMER: |
What time will he be ______?
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| STAFF: |
He should be back by 3 p.m.
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D_8
| STAFF: |
He ________ back around 7 o’clock this evening.
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| CUSTOMER: |
Okay, I’ll call back later.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
What’s your room _________?
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| CUSTOMER: |
I’m in 1503.
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E_3
| STAFF: |
You’ll be ________ two nights in a twin-bedded room, right?
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| CUSTOMER: |
Yes.
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E_4
| STAFF: |
How about drinks?
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| CUSTOMER: |
Well.., two sodas, please.
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E_5
| You: |
_________ like to have lunch tomorrow?
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| Your coworker: |
That sounds great. Where should we meet up?
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
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CLIENT:
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Hello, May I speak to Ms. Suzuki? |
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YOU:
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Excuse me, may I have your name, please? |
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CLIENT:
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It’s John Todd. |
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YOU:
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I’m sorry. She’s not in the office right now. |
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CLIENT:
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What time will she be back? |
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YOU:
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She should be back around 4 p.m. |
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CLIENT:
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Okay. Please tell her to call John when she gets back. |
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YOU:
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Certainly. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the YOU.
G_2
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CLIENT:
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Hello, May I speak to Ms. Suzuki? |
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YOU:
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Excuse me, _________ have your name, please? |
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CLIENT:
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It’s John Todd. |
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YOU:
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I’m sorry. She’s _______ in the office right now. |
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CLIENT:
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What time will she be back? |
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YOU:
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She __________ be back around 4 p.m. |
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CLIENT:
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Okay. Please tell her to call John when she gets back. |
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YOU:
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Certainly. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the YOU.
H_2
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CLIENT:
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Hello, May I speak to Ms. Suzuki? |
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YOU:
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Excuse _______________________________? |
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CLIENT:
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It’s John Todd. |
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YOU:
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I’m _______________________________. |
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CLIENT:
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What time will she be back? |
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YOU:
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She _______________________________. |
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CLIENT:
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Okay. Please tell her to call John when she gets back. |
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YOU:
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Certainly. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A tourist would like to order room service. Please assist him or her.
(Your tutor will pretend to be the customer.)
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I_3
– I would like to order room service.
– It’s room 218.
– I’d like medium-rare steak.
– It’s room 218.
– I’d like medium-rare steak.
I_4
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Situation 2:
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A tourist has just arrived at the hotel. Handle his/her check-in.
(Your tutor will pretend to be the customer.)
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I_5
– I’d like to check in.
– Yes, I made a reservation on the Internet.
– Is breakfast included in the room charge?
– Yes, I made a reservation on the Internet.
– Is breakfast included in the room charge?
I_6
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Situation 3:
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A tourist asks for some help and requests. Please assist him/her.
(Your tutor will pretend to be the customer.)
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I_7
– The hot water in the shower doesn’t work.
– Sure, I’ll wait. Oh, also, could you give me a wake-up call at 7:00 tomorrow morning?
– Okay, thank you.
– Sure, I’ll wait. Oh, also, could you give me a wake-up call at 7:00 tomorrow morning?
– Okay, thank you.
I_8
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Situation 4:
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You are on the phone with your colleague. Invite him/her to lunch.
(Your tutor will pretend to be the customer.)
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I_9
– Hello. __(name)__ speaking.
– I’d love to. Where should we meet up?
– How about meeting at 12 p.m. ?
– I’d love to. Where should we meet up?
– How about meeting at 12 p.m. ?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
What was the most interesting place you’ve ever been to? Could you tell me more about it?
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| 2. |
What items do you always bring with you when you travel? Why?
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| 3. |
Which sightseeing spots do you recommend in your area? What can we do there?
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J_3
| Answer: |