Customer Service at the Museum
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What would you like to do if you had a long holiday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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type （文字を）タイプする、打ち込む
Can you type the Korean word?
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exhibition 展示（会）、展覧（会）
The museum is staging an exhibition of Picasso’s work.
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borrow 借りる
Could I borrow an audio guide?
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
type
exhibition
borrow
| 1. |
Could I ________ the audio guide for a while?
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| 2. |
Now let’s get on to the next ________ room.
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| 3. |
Can you ________ in Japanese?
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Would you like a personal booth or an open seat?
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| 2. |
Three hours, so that would be 2,000 yen.
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| 3. |
Can I see your student ID?
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| 4. |
It’s in the special exhibition hall on the second floor.
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| 5. |
Here you are.
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
Would ___________ a personal booth or an open seat?
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| CUSTOMER: |
I’d like a personal booth, please.
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D_5
| CUSTOMER: |
How much for two hours?
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| STAFF: |
Three hours, so that ______ 2,000 yen.
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D_6
| STAFF: |
Can _________ your student ID?
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| CUSTOMER: |
Yes, here you are.
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D_7
| CUSTOMER: |
Where can I see the paintings of Picasso?
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| STAFF: |
It’s in the special ______ hall on the second floor.
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D_8
| CUSTOMER: |
Do I need to leave a deposit?
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| STAFF: |
No, you don’t ______ to.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| STAFF: |
How many _______ do you want to use the internet?
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| CUSTOMER: |
For two hours.
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E_3
| CUSTOMER: |
Do I need to pay first?
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| STAFF: |
No, you can ______ when leaving.
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E_4
| CUSTOMER: |
Where is the special exhibition hall on this map?
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| STAFF: |
It’s ______.
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E_5
| CUSTOMER: |
Where’s the Leonardo da Vinci exhibition?
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| STAFF: |
The Leonardo da Vinci exhibition is ______ second floor.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.
F_2
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VISITOR:
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Could I borrow an audio guide? |
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STAFF:
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Of course. What language would you prefer? |
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VISITOR:
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Do you have a Japanese audio guide? |
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STAFF:
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Yes, we do. You can select Japanese, pressing this button. |
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VISITOR:
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Thanks. Do I need to leave a deposit? |
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STAFF:
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Yes, we require a small deposit of 1,000 yen. |
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VISITOR:
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Will I get the deposit back later? |
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STAFF:
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Yes, you’ll get the deposit back when you return the audio guide. |
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VISITOR:
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Great, thank you. Here’s the deposit. |
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STAFF:
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Thank you. Enjoy your tour! |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.
G_2
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VISITOR:
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Could I borrow an audio guide? |
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STAFF:
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Of course. What language __________ prefer? |
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VISITOR:
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Do you have a Japanese audio guide? |
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STAFF:
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Yes, we do. You can select Japanese, pressing this button. |
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VISITOR:
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Thanks. Do I need to leave a deposit? |
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STAFF:
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Yes, we _______ a small deposit of 1,000 yen. |
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VISITOR:
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Will I get the deposit back later? |
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STAFF:
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Yes, you’ll _____ the deposit _____ when you return the audio guide. |
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VISITOR:
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Great, thank you. Here’s the deposit. |
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STAFF:
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Thank you. Enjoy ____________! |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the VISITOR and you will be the STAFF.
H_2
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VISITOR:
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Could I borrow an audio guide? |
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STAFF:
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Of course. What __________________________? |
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VISITOR:
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Do you have a Japanese audio guide? |
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STAFF:
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Yes, we do. You can select Japanese, pressing this button. |
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VISITOR:
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Thanks. Do I need to leave a deposit? |
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STAFF:
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Yes, we _______________________________. |
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VISITOR:
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Will I get the deposit back later? |
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STAFF:
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Yes, you’ll _______________________________. |
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VISITOR:
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Great, thank you. Here’s the deposit. |
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STAFF:
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Thank you. Enjoy ____________! |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A customer would like to use the internet. Assist him or her.
(Your tutor will pretend to be the customer.)
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I_3
– I’d like to use the internet.
– How much is it for one hour?
– I’d like to use a desktop, please.
– How much is it for one hour?
– I’d like to use a desktop, please.
I_4
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Situation 2:
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A customer would like to use a Japanese-model laptop. Assist him/her.
(Your tutor will pretend to be the customer.)
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I_5
– I’d like to use a laptop.
– Do you have any models in Japanese?
– Can I also type in Korean?
– Do you have any models in Japanese?
– Can I also type in Korean?
I_6
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Situation 3:
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A customer visits a museum. Assist him or her.
(Your tutor will pretend to be the customer.)
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I_7
– I’d like three adult tickets.
– Do you have a Japanese audio guide?
– Will I get the deposit back later?
– Do you have a Japanese audio guide?
– Will I get the deposit back later?
I_8
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Situation 4:
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A customer would like to see the Monet exhibition in a museum. Assist him or her.
(Your tutor will pretend to be the customer.)
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I_9
– Where’s the Monet exhibition?
– Could I have a floor guide?
– Where is the special exhibition hall on this map?
– Could I have a floor guide?
– Where is the special exhibition hall on this map?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Do you like visiting a museum? Why or why not?
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| 2. |
If you got lost in a foreign country, what would you do?
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| 3. |
What can we do in internet cafes? Could you explain it?
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J_3
| Answer: |