szintl24_cllg_2

Hotel Reservations Reception

Part A Self Introduction

A_1

Let’s introduce ourselves to each other.

My name is ________. What is your name?

A_2

I’m ________. Nice to meet you.

A_3

Nice to meet you too, ________. What did you do yesterday?

A_4

Answer:

A_5

I see. Let’s begin our lesson!

Part B Vocabulary

B_1

We’ll read aloud the words and sample sentences below. Please repeat after me.

B_2

	reservation　予約 I’d like to make a reservationfor three people, please.
	expiration date　有効期限 May I have the expiration date of your credit card?
	expecting　予期する、待っている We’re expecting guests next month.

B_3

Please choose a word to complete each sentence. Then, read aloud the sentences.

B_4

reservation

expiration date

expecting

1.	We’re ______ you to arrive on October 10.
2.	Hello, I made a ______ for five days.
3.	My credit card’s ______ is January 2026.

B_5

Great job!

Part C　Picture description

C_1

Please look at the pictures below. Then, describe the situations.

C_2

C_3

C_4

You described the pictures wonderfully!

Part D　Useful phrases

D_1

We’ll read aloud the phrases and sample sentences below. Please repeat after me.

D_2

1.	How may I help you?
2.	Will the twin room be all right?
3.	Breakfast is not included in the room charge.
4.	The rate does not include tax.
5.	Yes, we have a room available.

D_3

We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.

D_4

STAFF:	__________ I help you?
CUSTOMER:	I’d like to make a room resevation for two.

D_5

CUSTOMER:	We’ll be staying for five days.
STAFF:	______ the twin room be _________?

D_6

CUSTOMER:	Does the rate include breakfast?
STAFF:	No, ma’am. breakfast is not ______ in the room charge.

D_7

CUSTOMER:	Do you have any available rooms on the Executive Floor?
STAFF:	Yes, we have a room ______.

D_8

STAFF:	We’ll be ______ you on the 20th. Thank you for calling.
CUSTOMER:	Okay, thank you.

D_9

Awesome!

Part E　Q&A

E_1

Now, please fill in the blanks to complete each sentence.

E_2

STAFF:	North Hotel. ______ I help you?
CUSTOMER:	Hello, I’d like to make a reservation.

E_3

STAFF:	______ will you be arriving?
CUSTOMER:	On the 20th of September.

E_4

STAFF:	For ___________ nights, sir/ma’am?
CUSTOMER:	For five nights.

E_5

STAFF:	May ______ your name, please?
CUSTOMER:	It’s Edward Smith.

E_6

Fantastic!

Part F　Dialogue Practice

F_1

We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

F_2

CUSTOMER:	I’d like to make a reservation for two.
STAFF:	For how many nights, sir?
CUSTOMER:	For five nights.
STAFF:	Will the basic twin be all right?
CUSTOMER:	Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:	150 dollars per night, sir.
CUSTOMER:	Does that include breakfast?
STAFF:	Yes, sir. Breakfast is included in your daily rate.
CUSTOMER:	Good.
STAFF:	Alright. Let me see if a room is available. One moment, please… We do have a room for you. May I have your name, please?
CUSTOMER:	It’s John Toddler.
STAFF:	Thank you. We’ll be expecting you on the 25th. Thank you for calling.

F_3

Great job reading the dialogue!

Part G　Fill in the blank

G_1

We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

G_2

CUSTOMER:	I’d like to make a reservation for two.
STAFF:	For ___________ nights, sir?
CUSTOMER:	For five nights.
STAFF:	Will the basic twin be all _______?
CUSTOMER:	Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:	150 dollars _____ night, sir.
CUSTOMER:	Does that include breakfast?
STAFF:	Yes, sir. Breakfast is _________ in your daily rate.
CUSTOMER:	Good.
STAFF:	Alright. Let me see if a room is _______. One moment, please… We do have a room for you. May I ________ your name, please?
CUSTOMER:	It’s John Toddler.
STAFF:	Thank you. We’ll be ___________ you on the 25th. Thank you for calling.

G_3

Awesome job!

Part H　Roleplay 1

H_1

We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.

grocery"

H_2

CUSTOMER:	I’d like to make a reservation for two.
STAFF:	For ________________, ________?
CUSTOMER:	For five nights.
STAFF:	Will ________________________________?
CUSTOMER:	Well…, I’d like to take the Executive twin room. How much are the rates?
STAFF:	150 ________________________________.
CUSTOMER:	Does that include breakfast?
STAFF:	Yes, ________________________________.
CUSTOMER:	Good.
STAFF:	Alright. ________________________________?
CUSTOMER:	It’s John Toddler.
STAFF:	Thank ______. We’ll _______________________. Thank you for ________.

H_3

Perfect!

Part I　Roleplay 2

I_1

Let’s do a role play with the given situations. Please read aloud the situation and roles.

I_2

Situation 1:

A customer is calling to make a hotel room reservation. Assist him/her.

(Your tutor will pretend to be the customer.)

I_3

– I’d like to make a reservation.
– On the 10th of June.
– For seven days.

I_4

Situation 2:

A customer is asking about the hotel room rates. Let him/her know the charges per night.

(Your tutor will pretend to be the customer.)

I_5

– Do you have any available room on the Standard Floor?
– How much is that per night?
– Does it include free Internet access?

I_6

Situation 3:

A customer is asking about the rooms available. Answer his/her questions appropriately.

(Your tutor will pretend to be the customer.)

I_7

– Does the Standard Floor have free Internet access?
– What about the Executive Floor?
– Which is the cheaper option?

I_8

Situation 4:

A customer has made a hotel reservation. Ask for his name, how to spell his last name, and credit card information.

(Your tutor will pretend to be the customer.)

I_9

– It’s John Miller.
– Okay. M-I-L-L-E-R.
– It’s Visa. The number is 4110-3245-6789. The expiration date is January 2025.

I_10

Awesome! Now you can serve your customers!

Part J　Free talk

J_1

Let’s have a free talk with the topics below.

(Please do a free talk if you have time left.)

grocery"

J_2

1.	What was the most interesting place you’ve ever been to? Could you tell me more about it?
2.	What items do you always bring with you when you travel? Why?
3.	Which sightseeing spots do you recommend in your area? What can we do there?

J_3

Answer: