![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/05/cllg_header_448489349.jpg)
Hotel Reservations Reception
Part A Self Introduction
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer: |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
![]() |
reservation 予約
I’d like to make a reservationfor three people, please.
|
![]() |
expiration date 有効期限
May I have the expiration date of your credit card?
|
![]() |
expecting 予期する、待っている
We’re expecting guests next month.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
reservation
expiration date
expecting
1. |
We’re ______ you to arrive on October 10.
|
2. |
Hello, I made a ______ for five days.
|
3. |
My credit card’s ______ is January 2026.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
B_5
Great job!
Part C Picture description
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
C_1
Please look at the pictures below. Then, describe the situations.
C_2
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
C_3
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
C_4
You described the pictures wonderfully!
Part D Useful phrases
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1. |
How may I help you?
|
2. |
Will the twin room be all right?
|
3. |
Breakfast is not included in the room charge.
|
4. |
The rate does not include tax.
|
5. |
Yes, we have a room available.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
STAFF: |
__________ I help you?
|
CUSTOMER: |
I’d like to make a room resevation for two.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_5
CUSTOMER: |
We’ll be staying for five days.
|
STAFF: |
______ the twin room be _________?
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_6
CUSTOMER: |
Does the rate include breakfast?
|
STAFF: |
No, ma’am. breakfast is not ______ in the room charge.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_7
CUSTOMER: |
Do you have any available rooms on the Executive Floor?
|
STAFF: |
Yes, we have a room ______.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_8
STAFF: |
We’ll be ______ you on the 20th. Thank you for calling.
|
CUSTOMER: |
Okay, thank you.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
D_9
Awesome!
Part E Q&A
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
E_1
Now, please fill in the blanks to complete each sentence.
E_2
STAFF: |
North Hotel. ______ I help you?
|
CUSTOMER: |
Hello, I’d like to make a reservation.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
E_3
STAFF: |
______ will you be arriving?
|
CUSTOMER: |
On the 20th of September.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
E_4
STAFF: |
For ___________ nights, sir/ma’am?
|
CUSTOMER: |
For five nights.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
E_5
STAFF: |
May ______ your name, please?
|
CUSTOMER: |
It’s Edward Smith.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
E_6
Fantastic!
Part F Dialogue Practice
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
F_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
F_2
CUSTOMER:
|
I’d like to make a reservation for two. |
STAFF:
|
For how many nights, sir? |
CUSTOMER:
|
For five nights. |
STAFF:
|
Will the basic twin be all right? |
CUSTOMER:
|
Well…, I’d like to take the Executive twin room. How much are the rates? |
STAFF:
|
150 dollars per night, sir. |
CUSTOMER:
|
Does that include breakfast? |
STAFF:
|
Yes, sir. Breakfast is included in your daily rate. |
CUSTOMER:
|
Good. |
STAFF:
|
Alright. Let me see if a room is available. One moment, please… We do have a room for you. May I have your name, please? |
CUSTOMER:
|
It’s John Toddler. |
STAFF:
|
Thank you. We’ll be expecting you on the 25th. Thank you for calling. |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
F_3
Great job reading the dialogue!
Part G Fill in the blank
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
G_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
G_2
CUSTOMER:
|
I’d like to make a reservation for two. |
STAFF:
|
For ___________ nights, sir? |
CUSTOMER:
|
For five nights. |
STAFF:
|
Will the basic twin be all _______? |
CUSTOMER:
|
Well…, I’d like to take the Executive twin room. How much are the rates? |
STAFF:
|
150 dollars _____ night, sir. |
CUSTOMER:
|
Does that include breakfast? |
STAFF:
|
Yes, sir. Breakfast is _________ in your daily rate. |
CUSTOMER:
|
Good. |
STAFF:
|
Alright. Let me see if a room is _______. One moment, please… We do have a room for you. May I ________ your name, please? |
CUSTOMER:
|
It’s John Toddler. |
STAFF:
|
Thank you. We’ll be ___________ you on the 25th. Thank you for calling. |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
G_3
Awesome job!
Part H Roleplay 1
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
H_1
We’ll read aloud the dialogue below. I will be the CUSTOMER and you will be the STAFF.
H_2
CUSTOMER:
|
I’d like to make a reservation for two. |
STAFF:
|
For ________________, ________? |
CUSTOMER:
|
For five nights. |
STAFF:
|
Will ________________________________? |
CUSTOMER:
|
Well…, I’d like to take the Executive twin room. How much are the rates? |
STAFF:
|
150 ________________________________. |
CUSTOMER:
|
Does that include breakfast? |
STAFF:
|
Yes, ________________________________. |
CUSTOMER:
|
Good. |
STAFF:
|
Alright. ________________________________? |
CUSTOMER:
|
It’s John Toddler. |
STAFF:
|
Thank ______. We’ll _______________________. Thank you for ________. |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
H_3
Perfect!
Part I Roleplay 2
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
|
A customer is calling to make a hotel room reservation. Assist him/her.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_3
– I’d like to make a reservation.
– On the 10th of June.
– For seven days.
– On the 10th of June.
– For seven days.
I_4
Situation 2:
|
A customer is asking about the hotel room rates. Let him/her know the charges per night.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_5
– Do you have any available room on the Standard Floor?
– How much is that per night?
– Does it include free Internet access?
– How much is that per night?
– Does it include free Internet access?
I_6
Situation 3:
|
A customer is asking about the rooms available. Answer his/her questions appropriately.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_7
– Does the Standard Floor have free Internet access?
– What about the Executive Floor?
– Which is the cheaper option?
– What about the Executive Floor?
– Which is the cheaper option?
I_8
Situation 4:
|
A customer has made a hotel reservation. Ask for his name, how to spell his last name, and credit card information.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_9
– It’s John Miller.
– Okay. M-I-L-L-E-R.
– It’s Visa. The number is 4110-3245-6789. The expiration date is January 2025.
– Okay. M-I-L-L-E-R.
– It’s Visa. The number is 4110-3245-6789. The expiration date is January 2025.
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_10
Awesome! Now you can serve your customers!
Part J Free talk
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
J_2
1. |
What was the most interesting place you’ve ever been to? Could you tell me more about it?
|
2. |
What items do you always bring with you when you travel? Why?
|
3. |
Which sightseeing spots do you recommend in your area? What can we do there?
|
J_3
Answer: |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)