Flight Delay
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What will you do this weekend?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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altitude 高度
We’re flying at an altitude of 40,000 feet.
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turbulence 乱気流
We will experience severe turbulence during the flight.
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estimate 見積もる、推定する
I will estimate the arrival time of the passengers.
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
altitude
turbulence
estimate
| 1. |
We ________ that it will take three days to complete this work.
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| 2. |
The plane flew at an ______ of 20, 000 feet.
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| 3. |
We had a very smooth flight with no ______ at all.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
Would you be so kind as to speak more quietly, please?
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| 2. |
Would you please keep your voice down?
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| 3. |
I’m afraid your voice is a bit too loud and is bothering other passengers.
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| 4. |
We have already asked you several times.
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| 5. |
We’ll keep an eye on them.
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| STAFF: |
I’m sorry to bother you, but would you be so ______ as to speak more quietly, please?
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| PASSENGER: |
Oh, I am sorry about that.
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| STAFF: |
Would you like something to ______?
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| PASSENGER: |
Yes, please.
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D_5
| STAFF: |
Excuse me, sir.
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| PASSENGER: |
Yes?
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| STAFF: |
Other passengers would like to sleep. Would ______________ your voice down?
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| PASSENGER: |
Okay.
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D_6
| STAFF: |
Excuse me, sir.
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| PASSENGER: |
Yes?
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| STAFF: |
Many passengers are trying to sleep. I’m afraid your voice is a bit too loud and is ______ other passengers.
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| PASSENGER: |
I’m sorry. I’ll be careful.
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D_7
| STAFF: |
Excuse me, sir.
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| PASSENGER: |
Yes?
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| STAFF: |
We _____________ you several times. So please keep your voice down.
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| PASSENGER: |
I am sorry about that again.
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D_8
| PASSENGER: |
Could you do something about the noise?
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| STAFF: |
I’m sorry about that. I have asked them to keep their voice down. We’ll ______ on them, but if there continues to be a problem, please let us know.
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| PASSENGER: |
Sure, thank you.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| PASSENGER: |
Excuse me, Can you tell me the reason for this delay? We’ve been sitting here for over an hour.
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| STAFF: |
We are very sorry, sir. We’re ______ for some connecting passengers from another flight.
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E_3
| PASSENGER: |
We have beer, whisky, juice, and other drinks. What would you ______?
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| STAFF: |
I’m afraid we don’t know how much longer we have to wait. I’ll inform you as soon as we’ve made certain of the departure time. We apologize for the ______.
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E_4
| PASSENGER: |
Excuse me, would you lower their voice down?
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| STAFF: |
Oh, we are sorry for ________ you trouble.
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E_5
| STAFF: |
The passengers behind you are sleeping. Could you speak more ______, please?
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| PASSENGER: |
Sure. I am sorry.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.
F_2
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PASSENGER:
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Excuse me, when is it taking off? |
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STAFF:
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We are very sorry, sir/ma’am. I’m afraid we don’t know the exact departure time right now. Because of the weather condition, we are waiting for permission to take off. |
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PASSENGER:
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Do we have to wait much longer? We’ve been waiting here for over an hour. |
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STAFF:
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We apologize for causing you inconvenience, sir/ma’am. I’ll inform you as soon as we’ve made certain of the departure time. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.
G_2
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PASSENGER:
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Excuse me, when is it taking off? |
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STAFF:
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We are ____________, sir/ma’am. I’m ______ we don’t know the exact _________ time right now. _________ of the weather condition, we are waiting for permission to take off. |
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PASSENGER:
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Do we have to wait much longer? We’ve been waiting here for over an hour. |
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STAFF:
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We ___________ for causing you ____________, sir/ma’am. I’ll inform you as ______ as we’ve made certain of the ________ time. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the PASSENGER and you will be the STAFF.
H_2
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PASSENGER:
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Excuse me, when is it taking off? |
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STAFF:
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We are ____________, ___________. I’m _________________________________. Because ________________, we ____________________________. |
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PASSENGER:
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Do we have to wait much longer? We’ve been waiting here for over an hour. |
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STAFF:
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We _____________________, ____________. I’ll ____________________________________. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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The passengers on the airplane would like to rest. Please inform a specific passenger to speak more quietly.
(Your tutor will pretend to be the customer.)
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I_3
– Yes?
– I’m sorry about that.
– I promise to speak more quietly.
– I’m sorry about that.
– I promise to speak more quietly.
I_4
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Situation 2:
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A group of passengers is bothering a passenger who wants to sleep. Tell him or her that you will do something about it.
(Your tutor will pretend to be the customer.)
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I_5
– I can’t sit here any longer. That group of people is making too much noise.
– I don’t think they will listen to me.
– Thanks for your help.
– I don’t think they will listen to me.
– Thanks for your help.
I_6
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Situation 3:
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The flight has been delayed because there was a passenger who got sick. Advise a passenger about the reason for the delay.
(Your tutor will pretend to be the customer.)
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I_7
– Excuse me, Can you tell me the reason for this delay?
– We’ve been sitting here for over half an hour.
– Do we have to wait much longer?
– We’ve been sitting here for over half an hour.
– Do we have to wait much longer?
I_8
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Situation 4:
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A passenger was served a meal. However, the meal is cold. Assist him or her.
(Your tutor will pretend to be the customer.)
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I_9
– Excuse me.
– I’m sorry, I can’t eat this meal. It’s cold!
– Could you replace it?
– I’m sorry, I can’t eat this meal. It’s cold!
– Could you replace it?
I_10
Awesome! Now you can serve your customers!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
How would you describe yourself?
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| 2. |
Why would you like to become a Cabin Crew?
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| 3. |
What are you doing now to prepare to become an F.A.?
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J_3
| Answer: |