Business Calls
Part A Self Introduction
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
| Answer: |
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
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appointment 予約
Do you have an appointment with Ms. Garcia?
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go over 調べる、入念に目を通す
Let’s go over the meeting agenda.
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convenient 都合がいい
What day would be the most convenient for you?
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B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
appointment
go over
convenient
| 1. |
Would 10 o’clock be a ________ time for you?
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| 2. |
I’d like to make an ________ with Mr. Yamamoto, please.
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| 3. |
Please ___________ your sales report before the meeting.
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B_5
Great job!
Part C Picture description
C_1
Please look at the pictures below. Then, describe the situations.
C_2
C_3
C_4
You described the pictures wonderfully!
Part D Useful phrases
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
| 1. |
I’m afraid he’s in another appointment right now.
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| 2. |
He should be back by 3 o’clock.
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| 3. |
I’ll put you through to Mr. Smith.
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| 4. |
When would it be convenient for you?
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| 5. |
I’m looking forward to talking with you again.
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D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
| YOU: |
Good morning. This is Lark Inc. How may I help you?
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| CLIENT: |
Hello, this is Jennifer White from the Tokyo headquarters. May I speak to Mr. Josh Smith, please?
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| YOU: |
I’m ________ he’s in another appointment right now.
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D_5
| CLIENT: |
What time will he be available?
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| YOU: |
He ________ back by 3 o’clock.
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D_6
| CLIENT: |
Hello, this is Jennifer White. I called earlier to talk to Mr. Smith.
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| YOU: |
Oh yes, I’ll put ____________ to Mr. Smith.
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D_7
| YOU: |
When would it be ________ for you?
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| CLIENT: |
How about June 27th in the morning?
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D_8
| CLIENT: |
Would 10 o’clock be a good time for the meeting?
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| YOU: |
Of course. I’m ____________ to talking with you again.
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D_9
Awesome!
Part E Q&A
E_1
Now, please fill in the blanks to complete each sentence.
E_2
| CLIENT: |
Hello, may I speak to Mr. Satsuki Honda?
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| YOU: |
Oh, I’m ________ he’s in another meeting right now.
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E_3
| CLIENT: |
What time do you think he wil be back?
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| YOU: |
He ________ be back in the office by 1 o’clock.
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E_4
| CLIENT: |
Hello, this is Sean Pitt. I called earlier to talk to Ms. Anderson.
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| YOU: |
Oh yes, please wait. I’ll ________ through to Ms. Anderson.
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E_5
| CLIENT: |
Would 2 o’clock be fine with you?
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| YOU: |
Yes. I’m looking _____________ talking with you again.
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E_6
Fantastic!
Part F Dialogue Practice
F_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.
F_2
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YOU:
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Good morning. This is Inksword Inc. How may I help you? |
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CLIENT:
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Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please? |
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YOU:
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I’m afraid she’s in another appointment right now. |
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CLIENT:
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That’s all right. What time will she be available? |
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YOU:
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She should be back by 2 o’clock. |
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CLIENT:
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I see. I’ll call back later. |
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CLIENT:
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Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown. |
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YOU:
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Ah yes, one moment. I’ll put you through to her. |
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CLIENT:
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Good day, Ms. Brown. I’d like to go over the sales plan. When would it be convenient for you? |
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YOU (Ms. Brown):
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(Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock be fine with you? |
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CLIENT:
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Of course, no problem. I’m looking forward to talking to you again. |
F_3
Great job reading the dialogue!
Part G Fill in the blank
G_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.
G_2
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YOU:
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Good morning. This is Inksword Inc. How ________ help you? |
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CLIENT:
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Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please? |
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YOU:
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I’m ________ she’s in another appointment right now. |
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CLIENT:
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That’s all right. What time will she be available? |
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YOU:
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She ________ be back by 2 o’clock. |
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CLIENT:
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I see. I’ll call back later. |
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CLIENT:
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Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown. |
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YOU:
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Ah yes, one moment. I’ll ________ you ________ to her. |
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CLIENT:
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Good day, Ms. Brown. I’d like to go over the sales plan. When would it be _____________ for you? |
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YOU (Ms. Brown):
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(Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock ________ with you? |
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CLIENT:
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Of course, no problem. I’m looking _________ to talking to you again. |
G_3
Awesome job!
Part H Roleplay 1
H_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.
H_2
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YOU:
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Hello. _________________________? |
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CLIENT:
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Hello. May I speak to Mr. Yuto Takeda? |
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YOU:
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I’m _________________________. |
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CLIENT:
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What time will he be available? |
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YOU:
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He _________________________. |
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CLIENT:
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Hello, this is Tristan Wood. I called earlier to talk to Mr. Takeda. |
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YOU:
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Yes, _________________________. |
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CLIENT:
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(Took over the phone) Hi, Yuto-san. I’d like to go over the marketing plan. When would it be convenient for you? |
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YOU (Mr. Takeda):
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(Took over the phone) Hi, Tristan-san! Well… _________________________? |
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CLIENT:
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No problem! I’m looking forward to talking to you again. |
H_3
Perfect!
Part I Roleplay 2
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
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Situation 1:
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A business partner is calling to talk to the sales manager, but she is not around. Please advise the caller.
(Your tutor will pretend to be the customer.)
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I_3
– May I speak to Ms. Sandra Hall?
– What time will she be available?
– Okay, I’ll call again later.
– What time will she be available?
– Okay, I’ll call again later.
I_4
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Situation 2:
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You are a business partner calling to talk to the marketing director, but he is not around. Ask the receptionist for advise.
(Your tutor will pretend to be the customer.)
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I_5
– I’m afraid he is in another meeting at the moment.
– He should be available after 3 p.m.
– All right, I will put you through to him once you call.
– He should be available after 3 p.m.
– All right, I will put you through to him once you call.
I_6
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Situation 3:
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You want to request a meeting with the sales team about the proposal. Please talk to the sales department manager.
(Your tutor will pretend to be the customer.)
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I_7
– May I know the purpose of this call?
– Are you all right if we have it on the 4th of April?
– Would 10 in the morning be fine?
– Are you all right if we have it on the 4th of April?
– Would 10 in the morning be fine?
I_8
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Situation 4:
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You are the sales department manager, and a business partner wants to request a meeting with you. Advise the manager what to do.
(Your tutor will pretend to be the customer.)
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I_9
– I’d like to go over the sales report we received.
– When would it be convenient for you?
– What time do you prefer?
– When would it be convenient for you?
– What time do you prefer?
I_10
Awesome! Now you can serve your customers and clients!
Part J Free talk
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
J_2
| 1. |
Why did you choose “Language Course” at your school?
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| 2. |
Have you ever talked on the phone in English? If yes, how was it? Is it difficult for you or not? If not, do you think you will get nervous? |
| 3. |
What are you going to do after school today?
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J_3
| Answer: |