![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/05/cllg_header_448489349.jpg)
Business Calls
Part A Self Introduction
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
A_1
Let’s introduce ourselves to each other.
My name is ________. What is your name?
A_2
I’m ________. Nice to meet you.
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
A_3
Nice to meet you too, ________. What did you do yesterday?
A_4
Answer: |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
A_5
I see. Let’s begin our lesson!
Part B Vocabulary
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
B_1
We’ll read aloud the words and sample sentences below. Please repeat after me.
B_2
![]() |
appointment 予約
Do you have an appointment with Ms. Garcia?
|
![]() |
go over 調べる、入念に目を通す
Let’s go over the meeting agenda.
|
![]() |
convenient 都合がいい
What day would be the most convenient for you?
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
B_3
Please choose a word to complete each sentence. Then, read aloud the sentences.
B_4
appointment
go over
convenient
1. |
Would 10 o’clock be a ________ time for you?
|
2. |
I’d like to make an ________ with Mr. Yamamoto, please.
|
3. |
Please ___________ your sales report before the meeting.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
B_5
Great job!
Part C Picture description
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
C_1
Please look at the pictures below. Then, describe the situations.
C_2
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
C_3
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
C_4
You described the pictures wonderfully!
Part D Useful phrases
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
D_1
We’ll read aloud the phrases and sample sentences below. Please repeat after me.
D_2
1. |
I’m afraid he’s in another appointment right now.
|
2. |
He should be back by 3 o’clock.
|
3. |
I’ll put you through to Mr. Smith.
|
4. |
When would it be convenient for you?
|
5. |
I’m looking forward to talking with you again.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
D_3
We will read aloud the dialogues below. Please choose a phrase to complete each sentence. Then, read aloud the sentences.
D_4
YOU: |
Good morning. This is Lark Inc. How may I help you?
|
CLIENT: |
Hello, this is Jennifer White from the Tokyo headquarters. May I speak to Mr. Josh Smith, please?
|
YOU: |
I’m ________ he’s in another appointment right now.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_5
CLIENT: |
What time will he be available?
|
YOU: |
He ________ back by 3 o’clock.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_6
CLIENT: |
Hello, this is Jennifer White. I called earlier to talk to Mr. Smith.
|
YOU: |
Oh yes, I’ll put ____________ to Mr. Smith.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_7
YOU: |
When would it be ________ for you?
|
CLIENT: |
How about June 27th in the morning?
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
D_8
CLIENT: |
Would 10 o’clock be a good time for the meeting?
|
YOU: |
Of course. I’m ____________ to talking with you again.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
D_9
Awesome!
Part E Q&A
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
E_1
Now, please fill in the blanks to complete each sentence.
E_2
CLIENT: |
Hello, may I speak to Mr. Satsuki Honda?
|
YOU: |
Oh, I’m ________ he’s in another meeting right now.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
E_3
CLIENT: |
What time do you think he wil be back?
|
YOU: |
He ________ be back in the office by 1 o’clock.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
E_4
CLIENT: |
Hello, this is Sean Pitt. I called earlier to talk to Ms. Anderson.
|
YOU: |
Oh yes, please wait. I’ll ________ through to Ms. Anderson.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
E_5
CLIENT: |
Would 2 o’clock be fine with you?
|
YOU: |
Yes. I’m looking _____________ talking with you again.
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
E_6
Fantastic!
Part F Dialogue Practice
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
F_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.
F_2
YOU:
|
Good morning. This is Inksword Inc. How may I help you? |
CLIENT:
|
Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please? |
YOU:
|
I’m afraid she’s in another appointment right now. |
CLIENT:
|
That’s all right. What time will she be available? |
YOU:
|
She should be back by 2 o’clock. |
CLIENT:
|
I see. I’ll call back later. |
CLIENT:
|
Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown. |
YOU:
|
Ah yes, one moment. I’ll put you through to her. |
CLIENT:
|
Good day, Ms. Brown. I’d like to go over the sales plan. When would it be convenient for you? |
YOU (Ms. Brown):
|
(Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock be fine with you? |
CLIENT:
|
Of course, no problem. I’m looking forward to talking to you again. |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
F_3
Great job reading the dialogue!
Part G Fill in the blank
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
G_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.
G_2
YOU:
|
Good morning. This is Inksword Inc. How ________ help you? |
CLIENT:
|
Hello, this is Akio Yamada from the Kyoto office. May I speak to Ms. Amber Brown, please? |
YOU:
|
I’m ________ she’s in another appointment right now. |
CLIENT:
|
That’s all right. What time will she be available? |
YOU:
|
She ________ be back by 2 o’clock. |
CLIENT:
|
I see. I’ll call back later. |
CLIENT:
|
Hello, this is Akio Yamada. I called earlier to talk to Ms. Brown. |
YOU:
|
Ah yes, one moment. I’ll ________ you ________ to her. |
CLIENT:
|
Good day, Ms. Brown. I’d like to go over the sales plan. When would it be _____________ for you? |
YOU (Ms. Brown):
|
(Took over the phone) Hello, Mr. Yamada. Hmm… How about the 24th of May? Would 3 o’clock ________ with you? |
CLIENT:
|
Of course, no problem. I’m looking _________ to talking to you again. |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
G_3
Awesome job!
Part H Roleplay 1
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
H_1
We’ll read aloud the dialogue below. I will be the CLIENT and you will be YOU.
H_2
YOU:
|
Hello. _________________________? |
CLIENT:
|
Hello. May I speak to Mr. Yuto Takeda? |
YOU:
|
I’m _________________________. |
CLIENT:
|
What time will he be available? |
YOU:
|
He _________________________. |
CLIENT:
|
Hello, this is Tristan Wood. I called earlier to talk to Mr. Takeda. |
YOU:
|
Yes, _________________________. |
CLIENT:
|
(Took over the phone) Hi, Yuto-san. I’d like to go over the marketing plan. When would it be convenient for you? |
YOU (Mr. Takeda):
|
(Took over the phone) Hi, Tristan-san! Well… _________________________? |
CLIENT:
|
No problem! I’m looking forward to talking to you again. |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
H_3
Perfect!
Part I Roleplay 2
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_1
Let’s do a role play with the given situations. Please read aloud the situation and roles.
I_2
Situation 1:
|
A business partner is calling to talk to the sales manager, but she is not around. Please advise the caller.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_3
– May I speak to Ms. Sandra Hall?
– What time will she be available?
– Okay, I’ll call again later.
– What time will she be available?
– Okay, I’ll call again later.
I_4
Situation 2:
|
You are a business partner calling to talk to the marketing director, but he is not around. Ask the receptionist for advise.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_5
– I’m afraid he is in another meeting at the moment.
– He should be available after 3 p.m.
– All right, I will put you through to him once you call.
– He should be available after 3 p.m.
– All right, I will put you through to him once you call.
I_6
Situation 3:
|
You want to request a meeting with the sales team about the proposal. Please talk to the sales department manager.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_7
– May I know the purpose of this call?
– Are you all right if we have it on the 4th of April?
– Would 10 in the morning be fine?
– Are you all right if we have it on the 4th of April?
– Would 10 in the morning be fine?
I_8
Situation 4:
|
You are the sales department manager, and a business partner wants to request a meeting with you. Advise the manager what to do.
(Your tutor will pretend to be the customer.)
|
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_9
– I’d like to go over the sales report we received.
– When would it be convenient for you?
– What time do you prefer?
– When would it be convenient for you?
– What time do you prefer?
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
I_10
Awesome! Now you can serve your customers and clients!
Part J Free talk
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
J_1
Let’s have a free talk with the topics below.
(Please do a free talk if you have time left.)
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/tchr_01.png)
J_2
1. |
Why did you choose “Language Course” at your school?
|
2. |
Have you ever talked on the phone in English? If yes, how was it? Is it difficult for you or not? If not, do you think you will get nervous? |
3. |
What are you going to do after school today?
|
J_3
Answer: |
![](https://eikaiwa.weblio.jp/information/wp-content/uploads/2023/11/stdnt_g_01.png)