Business (Intermediate Chapter 2)|ビジネス会話(中級2章)
Lesson16: Responding to unexpected questions|想定外の質問への対応

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn how to respond to unexpected questions. You will also learn new vocabulary.

PART A_1
Read aloud the vocabulary words.
PART A_2
rooting ( v.)
prominent ( adj.)
remarkable ( adj.)
unsolicited ( adj.)
offend ( v.)
PART A_3
Read aloud and complete the sentences.
PART A_4
1. He became a ________ figure in this industry in just a few years.
2. The company has made some ________ progress this year.
3. He did not mean to ______ her; he was just saying the truth.
4. The team is ______ for their leader to get the Service Excellence award.
5. I received an ________ business advice. I was surprised.
PART A_5
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
PART A_6
Tutor: It’s a pleasure transacting with you again, Mr. Roberts. As expected from a (1) ________ computer company, your work is truly (2) ________.
Student: Thank you for your kind words. We’re only doing our job.
Tutor: You never take compliments. We’ve been doing business for years now. Well, I’m wondering how we’d deal with any future conflict that may arise between our business.
Student: Wow, I didn’t see that coming. What do you mean by it?
Tutor: I’m not trying to (3) _______ you or something. It’s just a random question.
Student: Here’s what I know, Mrs. Smith. Our company will always ensure the quality of our work to keep our clients happy and satisfied. If something happens with our products, we will happily resolve it in an instant.
Tutor: So, that’s how much you value the vision and mission of your company. Makes sense. I do apologize for that (4) ________ question.
Student: It’s actually thought-provoking. I appreciate your honesty.
Tutor: You excel at what you do, Mr. Roberts. I am (5) ________ for our continued partnership.
Student: You’re welcome, and we do appreciate your continued support, Mrs. Smith.
PART B_1
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
PART B_2
According to the passage, how should we respond to unexpected questions?
PART B_3
Text read out by the tutor
PART B_4
PART B_5
Read the following text aloud. Then, answer your tutor’s question.
PART B_6
You are in the middle of your presentation about your ongoing project when someone raised a question. It is a subject that is not related to your report. Everyone’s attention is on you and what you are about to say.
PART B_7
How would you deal with the situation?
PART B_8

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did in your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.