13 Business Interaction – Responding to unexpected questions

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
rooting ( v.)
prominent ( adj.)
remarkable ( adj.)
unsolicited ( adj.)
offend ( v.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
1. He became a ________ figure in this industry in just a few years.
2. The company has made some ________ progress this year.
3. He did not mean to ______ her; he was just saying the truth.
4. The team is ______ for their leader to get the Service Excellence award.
5. I received an ________ business advice. I was surprised.
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
Tutor: It’s a pleasure transacting with you again, Mr. Roberts. As expected from a (1) ________ computer company, your work is truly (2) ________.
Student: Thank you for your kind words. We’re only doing our job.
Tutor: You never take compliments. We’ve been doing business for year now. Well, I’m wondering how we’d deal with any future conflict that may arise between our business.
Student: Wow, I didn’t see that coming. What do you mean by it?
Tutor: I’m not trying to (3) _______ you or something. It’s just a random question.
Student: Here’s what I know, Mrs. Smith. Our company will always ensure the quality of our work to keep our clients happy and satisfied. If something happens with our products, we will happily resolve it in an instant.
Tutor: So, that’s how much you value the vision and mission of your company. Makes sense. I do apologize for that (4) ________ question.
Student: It’s actually thought-provoking. I appreciate your honesty.
Tutor: You excel at what you do, Mr. Roberts. I am (5) ________ for our continued partnership.
Student: You’re welcome, and we do appreciate your continued support, Mrs. Smith.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
According to the passage, how should we respond to unexpected questions?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
Read the following text aloud. Then, answer your tutor’s question.
You are in the middle of your presentation about your ongoing project when someone raised a question. It’s a subject that’s not related to your report. Everyone’s attention is on you and what you’re about to say.
How do you deal with the situation?