10 Business Phone – Reserving an item

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn how to reserve an item through a phone call. You will also learn new vocabulary.

PART A_1
Read aloud the vocabulary words.
PART A_2
discount (n.)
inquire (v.)
down payment (n.)
reserve (v.)
purchase (v.)
PART A_3
Read aloud and complete the sentences.
PART A_4
1. I would like to _________ about your services.
2. Can we get a _________ if we buy more than 5 units?
3. We need to _________ some office supplies tomorrow.
4. Please _________ a seat for me.
5. I need to give the _________ for the orders this afternoon.
PART A_5
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
PART A_6
Tutor: Vision Technology Inc., Brian speaking. How can I help you?
Student: Hello, I would like to (1) _________ about Epson WF-2630 printer.
Tutor: Certainly, Sir. Can I get your name and contact information, please?
Student: Sure, my name is Carl Brown, from Ace Industries Inc. Our office number is 893-5986.
Tutor: Thank you, Sir. Yes, that model is available for $59.99 each.
Student: Great! Is there any chance that we get a (2) _________?
Tutor: Yes, Sir. You can get 10% discount if you (3) _________ more than 5 units.
Student: That’s nice! Can you please (4) _________ 6 units for us? We would like to pick up the items tomorrow afternoon.
Tutor: Of course, Sir. You just have to pay 50% (5) _________ so we can reserve the items.
Student: Thank you, Brian. We’ll be there at 2 in the afternoon.
PART B_1
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
PART B_2
According to the passage, how can you be sure of the quality of the product you want to purchase online?
PART B_3
Text read out by the tutor
PART B_4
PART B_5
Read the following text aloud. Then, answer your tutor’s question.
PART B_6
You received a call from a company that wants to reserve 20 units of your product, but they are not willing to give a downpayment. You know that you cannot reserve the items without the downpayment. You also know that they can be your biggest client so far.
PART B_7
How would you deal with the situation?
PART B_8

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.