11 Business Phone – Giving Instructions

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
thoroughfare (n.)
outlet (n.)
recap (n.)
owe (v.)
reliable (adj.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
1. Take the ________ upon exiting Highway 45.
2. The traffic officer is waiting at the end of the ________ to assist you.
3. Please give me a ________ so I’d know if you were able to get everything right.
4. I ________ them an explanation of what has happened in the meeting.
5. You’re as ________ as ever, Francis.
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
Tutor: Hello, this is Francis speaking. How can I help you today?
Student: Hi, Francis. This is Elizabeth. I’m driving to MMX Convention Center. Actually, I’m leaving home right now. Could you give me directions on how to get there?
Tutor: Alright. Take a left turn to Mason Street and drive through the (1)_________ to Massachusetts.
Student: How far is it to the venue from my home?
Tutor: It’s about 21 miles if you’re taking the freeway. Don’t forget to turn right at the end of (2) ________ 25.
Student: Okay, a quick (3)_________. Take the freeway to outlet 25 and turn right.
Tutor: That’s right. Continue driving for about three miles, then turn left at the 6th avenue. The MMX Convention Center is 2 blocks away from that point.
Student: How long does it take to get there?
Tutor: If there’s no heavy traffic, you should be there in about 30 minutes. During rush hour, it might take you 50 minutes.
Student: Thank you so much for your help Francis, I (4)_________ you one. You’re as (5) __________ as ever.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
Giving clear and simple instructions is very important in business. The success of a task or project depends on how a person leads his team and provides instructions. One of the best ways to provide an effective and efficient set of instructions is by creating an outline. Use of simple words is also imperative to prevent confusion. Encouraging others to ask questions for clarifications will be a great help.
聞き取り問題(Listening Comprehension)
Text read out by the tutor
Read the following text aloud. Then, answer your tutor’s question.
You are tasked to lead a project which is due in a couple of weeks. Your superior decided to involve people from the other branches such as Korea, Thailand, and Vietnam. You were advised to give the instructions only in English, which isn’t the native language of your foreign teammates and you know how difficult it will be to communicate effectively.
How do you deal with the situation?