2 Business Phone – Taking a message

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
expected (adj.)
went out (v.)
shipment (n.)
delayed (v.)
postponed (v.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
1. Mary and her friends _____ ____ for lunch at a nearby cafe.
2. The ________ will arrive tomorrow.
3. The delivery of the items will be ________ because of the typhoon.
4. The items are ________ to be here by Monday.
5. Delivery of our orders will be ________ for 2 days.
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
Tutor: Good afternoon, Purchasing Department.
Student: Hello, this is Anne Howard. May I speak with Jennifer Andrews?
Tutor: I’m afraid she just (1) __________ for a lunch meeting. Can I help you?
Student: Actually yes, this concerns an upcoming (2) __________. What time will she be available?
Tutor: She’ll be back around 3pm. Do you want to leave a message?
Student: Yes, please. Could you tell her that our shipment will be (3) __________ and is (4) __________ to be delivered on Tuesday?
Tutor: Shipment will be (5) __________ … to be delivered on Tuesday.
Student: Yes, and please tell her to call me back.
Tutor: Certainly. Can I have your number, please?
Student: Sure, it’s 549-1435.
Tutor: Okay, I’ll make sure she gets the message.
Student: Thank you so much for your help. Bye!
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
According to the passage, what are the important details when taking a message through a phone call?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
Read the following text aloud. Then, answer your tutor’s question.
You have a caller who is looking for someone currently not in the office. He doesn’t want to leave his information, but he said that it was an urgent call. He insists to wait on the line until the person comes back. You know that it will take hours for that person to come back.
How do you deal with the situation?