2 Business Phone – Taking a message

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn how to take a message for someone else on the phone. You will also learn new vocabulary.

PART A_1
Read aloud the vocabulary words.
PART A_2
expected (adj.)
went out (v.)
shipment (n.)
delayed (v.)
postponed (v.)
PART A_3
Read aloud and complete the sentences.
PART A_4
1. Mary and her friends _____ ____ for lunch at a nearby cafe.
2. The ________ will arrive tomorrow.
3. The delivery of the items will be ________ because of the typhoon.
4. The items are ________ to be here by Monday.
5. Delivery of our orders will be ________ for 2 days.
PART A_5
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
PART A_6
Tutor: Good afternoon, Purchasing Department.
Student: Hello, this is Anne Howard. May I speak with Jennifer Andrews?
Tutor: I’m afraid she just (1) __________ for a lunch meeting. Can I help you?
Student: Actually yes, this concerns an upcoming (2) __________. What time will she be available?
Tutor: She’ll be back around 3pm. Do you want to leave a message?
Student: Yes, please. Could you tell her that our shipment will be (3) __________ and is (4) __________ to be delivered on Tuesday?
Tutor: Shipment will be (5) __________ … to be delivered on Tuesday.
Student: Yes, and please tell her to call me back.
Tutor: Certainly. Can I have your number, please?
Student: Sure, it’s 549-1435.
Tutor: Okay, I’ll make sure she gets the message.
Student: Thank you so much for your help. Bye!
PART B_1
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
PART B_2
According to the passage, what are the important details when taking a message through a phone call?
PART B_3
Text read out by the tutor
PART B_4
PART B_5
Read the following text aloud. Then, answer your tutor’s question.
PART B_6
You have a caller who is looking for someone currently not in the office. He doesn’t want to leave his information, but he said that it was an urgent call. He insists to wait on the line until the person comes back. You know that it will take hours for that person to come back.
PART B_7
How do you deal with the situation?
PART B_8

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.