20 Business Basics – Checking in at the hotel

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when checking-in at a hotel. You will also learn new vocabulary.

PART A_1

Let’s read the meaning and examples of each word aloud. Please repeat after me.

PART A_2

1. reservation 予約
words: [noun:名詞] an arrangement to secure accommodations
example: I have a reservation for today.
2. suite スイート
words: [noun:名詞] a kind of room that has more space than a typical room
example: We have reserved a suite for you.
3. credit information 信用情報
words: [noun:名詞] a record of how well you’ve paid your bills in the past
example: We already have your credit information on file.
4. company’s dime 会社の費用で
words: [idiom:イディオム] at the company’s expense
example: I’m staying at the company’s dime .
5. key card キーカード
words: [noun:名詞] a small plastic electronic card that is used to open a door instead of a key
example: Your room number is 1127, and this is your key card .
6. bellboy ベルボーイ
words: [noun:名詞] an attendant in a hotel who performs services
example: A bellboy will bring your bags up shortly.

PART A_3

Make sentences using the given vocabulary words.

PART A_4

reservation
Answer:

suite
Answer:

credit information
Answer:

company’s dime
Answer:

key card
Answer:

bellboy
Answer:

PART B_1

We will read aloud the dialogue below. I will check your pronunciation and intonation.

PART B_2

Tutor: Hi. I have a (1) for today. It’s under the name of Ally Mendez.
Student: Yes, Ms. Mendez. We have reserved a (2) for you.
We already have your (3) on file. Please sign the receipt.
Tutor: Sure! I’m here on business, so I’m staying at the (4) .
What’s included in the room package, and what room am I in?
Student: Airport shuttle service and meals are all included. Your room number is 1127, and this is your (5) . A (6) will bring your bags up shortly.
Tutor: Great! Thank you.
Student: It’s my pleasure to serve you, Ms. Mendez. Should you have any questions or requests, please dial ‘1’ on your phone for assistance.

PART B_3

Read aloud, filling in the blanks as you remember the sentence you just read.

PART B_4

Tutor: Hi. I have a (1) ________ for today. It’s under the name of Ally Mendez.
Student: Yes, Ms. Mendez. We have reserved a (2) __________ for you.
We already have your (3) __________on file. Please sign the receipt.
Tutor: Sure! I’m here on business, so I’m staying at the (4) __________.
What’s included in the room package, and what room am I in?
Student: Airport shuttle service and meals are all included.
Your room number is 1127, and this is your (5) _________.
A (6) _______will bring your bags up shortly.”
Tutor: Great! Thank you.
Student: It’s my pleasure to serve you, Ms. Mendez. Should you have any questions or requests, please dial ‘1’ on your phone for assistance.

PART C

Your tutor will read the following statements.
Choose the appropriate response for each item.

PART C_1

I have a reservation for today. It’s under the name of Ally Mendez.

PART C_1

a. What reservation is that?
b. Yes, Ms. Mendez. We have reserved a suite for you.
c. I think you got in the wrong hotel.
d. Good evening.

PART C_2

Please sign this form.

PART C_2

a. I don’t like to.
b. Why?
c. For what reason? What if I don’t?
d. Sure!

PART C_3

What’s included in the package anyway?

PART C_3

a. Airport shuttle service and meals are all included.
b. It depends.
c. What package?
d. Ask our manager about it.

PART C_4

What room am I in?

PART C_4

a. It’s a single queen size bed
b. Here you are.
c. There you go.
d. Your room number is 1127.

PART C_5

Should you have any questions or requests, please dial ‘1’ on your phone for assistance.

PART C_5

a. This is not what I wanted.
b. I’m not okay with that.
c. I’ll ask the bellboy.
d. Well-noted on that. Thanks.

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.