Business (Beginner Chapter 2)｜ビジネス会話（初級２章）Lesson26: Following up on a request依頼を受けてからのフォロー

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when following up on a request. You will also learn new vocabulary.

この教材では、誰かからの依頼を取り扱うときに使う表現と単語を学びます。

PART A_1

Let’s read the meaning and examples of each word aloud. Please repeat after me.

単語の意味と例文を読みましょう。講師にあとに続いて読んでください。

PART A_2

1.　put on hold　疎通を待つ
words:	[idiom：イディオム] waiting to be connected while making a telephone call
example:	I rang earlier, but I was put on hold .
2.　momentarily　一時的に
words:	[adverb：副詞] for a short time
example:	Our system is momentarily unavailable.
3.　heads-up　注意の呼びかけ
words:	[noun：名詞] an advance notice or warning of something
example:	I’ll give you a heads-up soon.
4.　via　通して
words:	[preposition：前置詞] by way of; through
example:	I’ll send you a heads-up via email.
5.　apologize　謝る
words:	[verb：動詞] express regret for something that one has done wrong
example:	I apologize for failing to confirm that first.
6.　escalate　エスカレートする
words:	[verb：動詞] to move a concern up to the next higher level
example:	We already escalate d your request.

PART A_3

Make sentences using the given vocabulary words.

単語を使って文章を作ってみましょう。

PART A_4

put on hold

Answer:

momentarily

Answer:

heads-up

Answer:

via

Answer:

apologize

Answer:

escalate

Answer:

PART B_1

We will read aloud the dialogue below. I will check your pronunciation and intonation.

会話文を読みましょう。講師が発音、イントネーションについて確認します。

PART B_2

Tutor:	Hello, this is Annie Johnson of Royal firm. I rang earlier, but I was (1) put on hold. I would like to check the status of my request, please.
Student:	Oh, I’m sorry. Our system is (2) momentarily unavailable. I’ll send you a (3) heads-up (4) via email, Miss Johnson.
Tutor:	I appreciate that, but I’m afraid I can’t access my email right now. When is a good time to call?
Student:	Oh, I (5) apologize for failing to confirm that first. You could try ringing after an hour.
Tutor:	Noted. Please know that this is urgent. Thanks!
Student:	We already (6) escalated your request, Miss Johnson. We’ll give you an update soon. Thank you for calling.

PART B_3

Read aloud, and fill in the blanks as you remember the sentences you just read.

先ほど読んだ文を思い出しながら、空欄を埋めて音読しましょう。

PART B_4

Tutor:	Hello, this is Annie Johnson of Royal firm. I rang earlier, but I was (1) ___________. I would like to check the status of my request, please.
Student:	Oh, I’m sorry. Our system is (2) ___________ unavailable. I’ll send you a (3) _________ (4) ___________ email, Miss Johnson.
Tutor:	I appreciate that, but I’m afraid I can’t access my email right now. When is a good time to call?
Student:	Oh, I (5) _________ for failing to confirm that first. You could try ringing after an hour.
Tutor:	Noted. Please know that this is urgent. Thanks!
Student:	We already (6) _________ your request, Miss Johnson. We’ll give you an update soon. Thank you for calling.

PART C

Your tutor will read the following statements.
Choose the appropriate response for each item.

講師が１∼５の文章を読みます。
それぞれの文章に対して適切な答えをa∼dから選び、音読してください。

PART C_1

I rang earlier but I was put on hold.

PART C_1

a.	Yes, understand.
b.	May I know the reason?
c.	Oh, I’m sorry.
d.	Okay. This is noted.

PART C_2

I would like to check the status of my request, please.

PART C_2

a.	No, Ma’am.
b.	I’m sorry, but I don’t know.
c.	May I have your Twitter ID, Ma’am?
d.	Our system is momentarily unavailable.

PART C_3

I’ll send you a heads-up via email, Miss Johnson.

PART C_3

a.	I am busy.
b.	No, thank you.
c.	I appreciate that.
d.	I am sorry, but why?

PART C_4

When is a good time to call?

PART C_4

a.	Don’t worry, I’ll call you back.
b.	You could try ringing after an hour.
c.	Whenever you want.
d.	Anytime we’re open, Ma’am.

PART C_5

Please know that this is urgent.

PART C_5

a.	We can’t do anything about it.
b.	No, we’re here to help.
c.	We already escalated your request, Miss Johnson.
d.	We need to wait for further instructions.

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

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