23 Business Phone – Following up on a request

単語を確認しよう!(VOCABULARY CHECK)
Let’s read the meaning and examples of each word aloud. Please repeat after me.
読んでみよう!(ANSWER)

#VALUE!

1. put on hold 疎通を待つ
words: [noun:動詞] waiting to be connected while making a telephone call
example: I rang earlier, but I was put on hold .
2. momentarily 一時的に
words: [noun:副詞] for a short time
example: Our system is momentarily unavailable.
3. heads-up 注意の呼びかけ
words: [noun:名詞] an advance notice or warning of something
example: I’ll give you a heads-up soon.
4. via 通して
words: [noun:前置詞] by way of; through
example: I’ll send you a heads-up via email.
5. apologize 謝る
words: [noun:動詞] express regret for something that one has done wrong
example: I apologize for failing to confirm that first.
6. escalate エスカレートする
words: [noun:動詞] to move a concern up to the next higher level
example: We already escalate d your request.
7.  
words: [noun:]
example:
単語を使おう!(MAKE A SENTENCE)
Make sentences using the given vocabulary words.
文を作ってみよう!(ANSWER)
put on hold
Answer:
momentarily
Answer:
heads-up
Answer:
via
Answer:
apologize
Answer:
escalate
Answer:
Answer:
音読問題(Reading)
We will read aloud the dialogue below. I will check your pronunciation and intonation.
読もう!(ANSWER)
Tutor: “Hello, this is Annie Johnson of Royal firm. I rang earlier,
but I was (1) put on hold. I would like to check the status of my request, please.”
Student: “Oh, I’m sorry. Our system is (2) momentarily unavailable.
I’ll send you a (3) heads-up (4) via email, Miss Johnson.
Tutor: “I appreciate that, but I’m afraid I can’t access my email right now.
When is a good time to call?”
Student: “Oh, I (5) apologize for failing to confirm that first.
You could try ringing after an hour.”
Tutor: Noted. Please know that this is urgent. Thanks!
Student: “We already (6) escalated your request, Miss Johnson.
We’ll give you an update soon. Thank you for calling.”
穴埋め問題(Note-taking)
Read aloud, filling in the blanks as you remember the sentence you just read.
答えてみよう!(ANSWER)
Tutor: “Hello, this is Annie Johnson of Royal firm. I rang earlier,
but I was (1) ___________. I would like to check the status of my request, please.”
Student: “Oh, I’m sorry. Our system is (2) ___________ unavailable.
I’ll send you a (3) _________ (4) ___________ email, Miss Johnson.”
Tutor: “I appreciate that, but I’m afraid I can’t access my email right now.
When is a good time to call?”
Student: “Oh, I (5) _________ for failing to confirm that first.
You could try ringing after an hour.”
Tutor: Noted. Please know that this is urgent. Thanks!
Student: “We already (6) _________ your request, Miss Johnson.
We’ll give you an update soon. Thank you for calling.”
返答選択問題(Appropriate Response)
Your tutor will read the following statements.
Choose the appropriate response for each item.
問1(question 1)
I rang earlier but I was put on hold.
返答として正しいものは?(ANSWER)
a. Yes, understand.
b. May I know the reason?
c. Oh, I’m sorry.
d. Okay. This is noted.
問2(question 2)
I would like to check the status of my request, please.
返答として正しいものは?(ANSWER)
a. No, Ma’am.
b. I’m sorry, but I don’t know.
c. May I have your Twitter ID, Ma’am?
d. Our system is momentarily unavailable.
問3(question 3)
I’ll send you a heads-up via email, Miss Johnson.
返答として正しいものは?(ANSWER)
a. I am busy.
b. No, thank you.
c. I appreciate that.
d. I am sorry, but why?
問4(question 4)
When is a good time to call?
返答として正しいものは?(ANSWER)
a. Don’t worry, I’ll call you back.
b. You could try ringing after an hour.
c. Whenever you want.
d. Anytime we’re open, Ma’am.
問5(question 5)
Please know that this is urgent.
返答として正しいものは?(ANSWER)
a. We can’t do anything about it.
b. No, we’re here to help.
c. We already escalated your request, Miss Johnson.
d. We need to wait for further instructions.