24 Business Phone – Asking for assistance

単語を確認しよう!(VOCABULARY CHECK)
Let’s read the meaning and examples of each word aloud. Please repeat after me.
読んでみよう!(ANSWER)
1. regarding について
words: [noun:前置詞] about
example: I would like to ask for your help regarding the printer.
2. recurring 頻繁な
words: [noun:形容詞] happening frequently
example: I have encountered recurring paper jams for the past few hours.
3. jam 詰まる
words: [noun:名詞] get stuck and unable to move
example: Press the button to clear the paper jam .
4. model モデル
words: [noun:名詞] a particular design/version of a product
example: The printer model is QAZ-7890.
5. provide 提供する
words: [noun:動詞] to give or supply
example: Thank you for the information you provide d.
6. instructions 指示
words: [noun:名詞] guide
example: Please listen to the following instructions .
7. aligned ならべられた
words: [noun:形容詞] in a straight line
example: Make sure that the pieces of paper are properly aligned .
単語を使おう!(MAKE A SENTENCE)
Make sentences using the given vocabulary words.
文を作ってみよう!(ANSWER)
regarding
Answer:
recurring
Answer:
jam
Answer:
model
Answer:
provide
Answer:
instructions
Answer:
aligned
Answer:
音読問題(Reading)
We will read aloud the dialogue below. I will check your pronunciation and intonation.
読もう!(ANSWER)
Tutor: “Good morning! This is Trina Marshall from TYU Group of Companies.
May I speak to Mr. Ueda?”
Student: This is Mr. Ueda speaking. How may I help you?
Tutor: “I would like to ask for your help (1) regarding the printer you sent yesterday.
I have encountered (2)recurring paper (3) jams for the past few hours.
The printer (4) model is QAZ-7890.”
Student: “Thank you for the information you (5) provided.
Please listen to the following (6) instructions.
First, press the red button beside the power button to eject the jammed paper.
Next time, make sure the pieces of paper are properly (7) aligned with the
sheet feeder and the paper support.”
Tutor: “I see. Let me confirm the instructions.
First is to press the red button beside the power button, then make sure that the
pieces of paper are aligned next time. Thank you for your help, Mr. Ueda.”
Student: “You’re welcome, Ms. Marshall. Please do not hesitate to contact us again
if you need assistance.”
穴埋め問題(Note-taking)
Read aloud, filling in the blanks as you remember the sentence you just read.
答えてみよう!(ANSWER)
Tutor: “Good morning! This is Trina Marshall from TYU Group of Companies.
May I speak to Mr. Ueda?”
Student: This is Mr. Ueda speaking. How may I help you?
Tutor: “I would like to ask for your help (1) _________ the printer you sent yesterday.
I have encountered (2) _________ paper (3) _________ for the past few hours.
The printer (4) _________ is QAZ-7890.”
Student: “Thank you for the information you (5) _________.
Please listen to the following (6) _________.
First, press the red button beside the power button to eject the jammed paper.
Next time, make sure the pieces of paper are properly (7) ________ with the
sheet feeder and the paper support.”
Tutor: “I see. Let me confirm the instructions.
First is to press the red button beside the power button, then make sure that the
pieces of paper are aligned next time. Thank you for your help, Mr. Ueda.”
Student: “You’re welcome, Ms. Marshall. Please do not hesitate to contact us again
if you need assistance.”
返答選択問題(Appropriate Response)
Your tutor will read the following statements.
Choose the appropriate response for each item.
問1(question 1)
May I speak with Mr. Ueda?
返答として正しいものは?(ANSWER)
a. This is Mr. Ueda speaking. How may I help you?
b. This is Mr. Ueda fixing. What will I fix now?
c. This is Ms. Marshall working. What should I do?
d. This is Ms. Marshall printing important documents.
問2(question 2)
What is the model of your printer, Ms. Marshall?
返答として正しいものは?(ANSWER)
a. The printer model would be me.
b. The printer model is QAZ-7890.
c. The printer model is nice.
d. The printer model looks good.
問3(question 3)
What’s the problem with the printer?
返答として正しいものは?(ANSWER)
a. The printer’s problem is none of your business.
b. The printer’s problem is the user himself.
c. I have encountered recurring paper jams for the past few hours.
d. The printer has recurring characters in the series.
問4(question 4)
What can I do to eject the jammed paper?
返答として正しいものは?(ANSWER)
a. Put some jams on the paper to release it from the printer.
b. This computer is jam-packed with programs I needed at work! I’m so
c. Ejecting the jammed paper would be like jamming the concert hall.
d. Press the red button beside the power button to eject the jammed paper.
問5(question 5)
Can you please confirm if you got the instructions correctly?
返答として正しいものは?(ANSWER)
a. Let me confirm the instructions.
b. I’ll confirm the instructions later.
c. No, let me do that tomorrow.
d. Sure. First is to press the red button beside the power button, then make sure that the pieces of paper are aligned next time.