24 Business Phone – Asking for assistance

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when asking for assistance. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. regarding について
words: [preposition:前置詞] about
example: I would like to ask for your help regarding the printer.
2. recurring 頻繁な
words: [adjective:形容詞] happening frequently
example: I have encountered recurring paper jams for the past few hours.
3. jam 詰まる
words: [noun:名詞] get stuck and unable to move
example: Press the button to clear the paper jam .
4. model モデル
words: [noun:名詞] a particular design/version of a product
example: The printer model is QAZ-7890.
5. provide 提供する
words: [verb:動詞] to give or supply
example: Thank you for the information you provide d.
6. instructions 指示
words: [noun:名詞] guide
example: Please listen to the following instructions .
7. aligned ならべられた
words: [adjective:形容詞] in a straight line
example: Make sure that the pieces of paper are properly aligned .
PART A_3
Make sentences using the given vocabulary words.
PART A_4
regarding
Answer:
recurring
Answer:
jam
Answer:
model
Answer:
provide
Answer:
instructions
Answer:
aligned
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: “Good morning! This is Trina Marshall from TYU Group of Companies.
May I speak to Mr. Ueda?”
Student: This is Mr. Ueda speaking. How may I help you?
Tutor: “I would like to ask for your help (1) regarding the printer you sent yesterday.
I have encountered (2)recurring paper (3) jams for the past few hours.
The printer (4) model is QAZ-7890.”
Student: “Thank you for the information you (5) provided.
Please listen to the following (6) instructions.
First, press the red button beside the power button to eject the jammed paper.
Next time, make sure the pieces of paper are properly (7) aligned with the
sheet feeder and the paper support.”
Tutor: “I see. Let me confirm the instructions.
First is to press the red button beside the power button, then make sure that the
pieces of paper are aligned next time. Thank you for your help, Mr. Ueda.”
Student: “You’re welcome, Ms. Marshall. Please do not hesitate to contact us again
if you need assistance.”
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: “Good morning! This is Trina Marshall from TYU Group of Companies.
May I speak to Mr. Ueda?”
Student: This is Mr. Ueda speaking. How may I help you?
Tutor: “I would like to ask for your help (1) _________ the printer you sent yesterday.
I have encountered (2) _________ paper (3) _________ for the past few hours.
The printer (4) _________ is QAZ-7890.”
Student: “Thank you for the information you (5) _________.
Please listen to the following (6) _________.
First, press the red button beside the power button to eject the jammed paper.
Next time, make sure the pieces of paper are properly (7) ________ with the
sheet feeder and the paper support.”
Tutor: “I see. Let me confirm the instructions.
First is to press the red button beside the power button, then make sure that the
pieces of paper are aligned next time. Thank you for your help, Mr. Ueda.”
Student: “You’re welcome, Ms. Marshall. Please do not hesitate to contact us again
if you need assistance.”
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
May I speak with Mr. Ueda?
PART C_1
a. This is Mr. Ueda speaking. How may I help you?
b. This is Mr. Ueda fixing. What will I fix now?
c. This is Ms. Marshall working. What should I do?
d. This is Ms. Marshall printing important documents.
PART C_2
What is the model of your printer, Ms. Marshall?
PART C_2
a. The printer model would be me.
b. The printer model is QAZ-7890.
c. The printer model is nice.
d. The printer model looks good.
PART C_3
What’s the problem with the printer?
PART C_3
a. The printer’s problem is none of your business.
b. The printer’s problem is the user himself.
c. I have encountered recurring paper jams for the past few hours.
d. The printer has recurring characters in the series.
PART C_4
What can I do to eject the jammed paper?
PART C_4
a. Put some jams on the paper to release it from the printer.
b. This computer is jam-packed with programs I needed at work! I’m so
c. Ejecting the jammed paper would be like jamming the concert hall.
d. Press the red button beside the power button to eject the jammed paper.
PART C_5
Can you please confirm if you got the instructions correctly?
PART C_5
a. Let me confirm the instructions.
b. I’ll confirm the instructions later.
c. No, let me do that tomorrow.
d. Sure. First is to press the red button beside the power button, then make sure that the pieces of paper are aligned next time.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.