27 Business Phone – Reporting an incident

単語を確認しよう!(VOCABULARY CHECK)
Let’s read the meaning and examples of each word aloud. Please repeat after me.
読んでみよう!(ANSWER)
1. toxic 毒のある
words: [noun:形容詞] containing poisonous or dangerous material
example: There may be toxic materials stored on the floor above the area.
2. orderly きちんとした
words: [noun:形容詞] peaceful or well-behaved
example: We’ll instruct everyone to leave the building in an orderly manner.
3. flammable 可燃性の
words: [noun:形容詞] capable of being set on fire quickly
example: Are there flammable materials in the affected area?
4. swift 迅速な
words: [noun:形容詞] quick; fast
example: Thank you so much for your swift response.
5. assistance 手伝い
words: [noun:名詞] the act of helping
example: We will send assistance as soon as possible.
6. emergency 非常時
words: [noun:名詞] a situation that needs immediate action
example: This is the emergency hotline.
7. instruct 指示する
words: [noun:動詞、過去形 instructed] to give an order or command
example: We’ll instruct everyone to leave the building in an orderly manner.
単語を使おう!(MAKE A SENTENCE)
Make sentences using the given vocabulary words.
文を作ってみよう!(ANSWER)
toxic
Answer:
orderly
Answer:
flammable
Answer:
swift
Answer:
assistance
Answer:
emergency
Answer:
instruct
Answer:
音読問題(Reading)
We will read aloud the dialogue below. I will check your pronunciation and intonation.
読もう!(ANSWER)
Tutor: This is the (1) emergency hotline. My name is Yuna. How may I help you?
Student: “Hello, my name is Ryan. I’m calling to report an incident.
We saw smoke coming from one of the floors of our building.”
Tutor: Please stay calm. Are there (2) flammable materials in the affected area?
Student: “Alright. I don’t think there are, but there may be (3) toxic
stored on the floor above the area.”
Tutor: “Please provide your exact address. We will send (4) assistance as soon as possible.
Just remind everyone to keep calm.”
Student: “Thank you for your (5) swift response. Sunshine Building is on the 22nd Street.
We’ll (6) instruct everyone to leave the building in an (7) orderly manner.”
穴埋め問題(Note-taking)
Read aloud, filling in the blanks as you remember the sentence you just read.
答えてみよう!(ANSWER)
Tutor: This is the (1) __________ hotline. My name is Yuna. How may I help you?
Student: “Hello, my name is Ryan. I’m calling to report an incident.
We saw smoke coming from one of the floors of our building.”
Tutor: Please stay calm. Are there (2) __________ materials in the affected area?
Student: “Alright. I don’t think there are, but there may be (3) _______ materials
stored on the floor above the area.”
Tutor: “Please provide your exact address. We will send (4) __________ as soon as possible.
Just remind everyone to keep calm.
Student: “Thank you for your (5) _______ response. Sunshine Building is on the 22nd Street.
We’ll (6) _______ everyone to leave the building in an (7) _______ manner.”
返答選択問題(Appropriate Response)
Your tutor will read the following statements.
Choose the appropriate response for each item.
問1(question 1)
This is the emergency hotline. My name is Yuna.
返答として正しいものは?(ANSWER)
a. Hello, Ynna.
b. Wrong number.
c. I’m calling to report an incident.
d. I would like to buy pizza, please.
問2(question 2)
Please provide your exact address.
返答として正しいものは?(ANSWER)
a. Why would you like to know?
b. Somewhere along Main Street
c. Sunshine Building is on 22nd Street.
d. We are near some gasoline station.
問3(question 3)
We saw smoke coming from one of the floors of our building.
返答として正しいものは?(ANSWER)
a. Run for your life!
b. Please stay calm.
c. Never give up.
d. You have called the wrong hotline.
問4(question 4)
Are there flammable materials in the affected area?
返答として正しいものは?(ANSWER)
a. We have ten floors, and the flammable materials are safe.
b. I don’t think so.
c. Yes, it could be less dangerous.
d. There may be toxic materials stored on the floor above the area.
問5(question 5)
We will send assistance as soon as possible.
返答として正しいものは?(ANSWER)
a. Sunshine Building is on the 43rd Street.
b. Thank you for your swift response.
c. Okay, but please slow down.
d. Hello, my name is Ryan.