27 Business Phone – Reporting an incident

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when reporting an incident through a phone call. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. toxic 毒のある
words: [adjective:形容詞] containing poisonous or dangerous material
example: There may be toxic materials stored on the floor above the area.
2. orderly きちんとした
words: [adjective:形容詞] peaceful or well-behaved
example: We’ll instruct everyone to leave the building in an orderly manner.
3. flammable 可燃性の
words: [adjective:形容詞] capable of being set on fire quickly
example: Are there flammable materials in the affected area?
4. swift 迅速な
words: [adjective:形容詞] quick; fast
example: Thank you so much for your swift response.
5. assistance 手伝い
words: [noun:名詞] the act of helping
example: We will send assistance as soon as possible.
6. emergency 非常時
words: [noun:名詞] a situation that needs immediate action
example: This is the emergency hotline.
7. instruct 指示する
words: [verb:動詞、過去形 instructed] to give an order or command
example: We’ll instruct everyone to leave the building in an orderly manner.
PART A_3
Make sentences using the given vocabulary words.
PART A_4
toxic
Answer:
orderly
Answer:
flammable
Answer:
swift
Answer:
assistance
Answer:
emergency
Answer:
instruct
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: This is the (1) emergency hotline. My name is Yuna. How may I help you?
Student: “Hello, my name is Ryan. I’m calling to report an incident.
We saw smoke coming from one of the floors of our building.”
Tutor: Please stay calm. Are there (2) flammable materials in the affected area?
Student: “Alright. I don’t think there are, but there may be (3) toxic
stored on the floor above the area.”
Tutor: “Please provide your exact address. We will send (4) assistance as soon as possible.
Just remind everyone to keep calm.”
Student: “Thank you for your (5) swift response. Sunshine Building is on the 22nd Street.
We’ll (6) instruct everyone to leave the building in an (7) orderly manner.”
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: This is the (1) __________ hotline. My name is Yuna. How may I help you?
Student: “Hello, my name is Ryan. I’m calling to report an incident.
We saw smoke coming from one of the floors of our building.”
Tutor: Please stay calm. Are there (2) __________ materials in the affected area?
Student: “Alright. I don’t think there are, but there may be (3) _______ materials
stored on the floor above the area.”
Tutor: “Please provide your exact address. We will send (4) __________ as soon as possible.
Just remind everyone to keep calm.
Student: “Thank you for your (5) _______ response. Sunshine Building is on the 22nd Street.
We’ll (6) _______ everyone to leave the building in an (7) _______ manner.”
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
This is the emergency hotline. My name is Yuna.
PART C_1
a. Hello, Ynna.
b. Wrong number.
c. I’m calling to report an incident.
d. I would like to buy pizza, please.
問PART C_2
Please provide your exact address.
PART C_2
a. Why would you like to know?
b. Somewhere along Main Street
c. Sunshine Building is on 22nd Street.
d. We are near some gasoline station.
PART C_3
We saw smoke coming from one of the floors of our building.
PART C_3
a. Run for your life!
b. Please stay calm.
c. Never give up.
d. You have called the wrong hotline.
PART C_4
Are there flammable materials in the affected area?
PART C_4
a. We have ten floors, and the flammable materials are safe.
b. I don’t think so.
c. Yes, it could be less dangerous.
d. There may be toxic materials stored on the floor above the area.
PART C_5
We will send assistance as soon as possible.
PART C_5
a. Sunshine Building is on the 43rd Street.
b. Thank you for your swift response.
c. Okay, but please slow down.
d. Hello, my name is Ryan.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.