29 Business Phone – Confirming schedule

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn new expressions to use when confirming schedules through a phone call. You will also learn new vocabulary.

PART A_1
Let’s read the meaning and examples of each word aloud. Please repeat after me.
PART A_2
1. request 頼む、要請する
words: [verb:動詞、過去形 requested] to politely or formally ask for something
example: Mr. Brown has request ed a meeting with you.
2. reschedule 計画を変更する
words: [verb:動詞、過去形 rescheduled] to move to a different time or date
example: Ms. Walters wants to reschedule her appointment tomorrow.
3. unfortunately 残念ながら
words: [adverb:副詞] unluckily; sadly
example: Unfortunately, he has to tend to an urgent matter in the Shinjuku branch.
4. tend to 対応する
words: [verb:動詞] to give attention to; take care of something
example: He has to tend to an urgent matter in another branch.
5. short notice 急な話
words: [idiom:イディオム] with little advance warning or time to prepare
example: We are sorry for the short notice .
PART A_3
Make sentences using the given vocabulary words.
PART A_4
request
Answer:
reschedule
Answer:
unfortunately
Answer:
tend to
Answer:
short notice
Answer:
PART B_1
We will read aloud the dialogue below. I will check your pronunciation and intonation.
PART B_2
Tutor: Good morning. Mr. Brown’s office. This is Sandra speaking. How may I help you?
Student: Hello, this is Ms. Wilson. I would like to confirm today’s meeting at 3 pm.
Tutor: Hi, Ms. Wilson. I was just about to call you to give an update.
Mr. Brown has (1) requested to have your meeting (2) rescheduled tomorrow in
the afternoon. (3) Unfortunately, he has to (4) tend to an urgent matter in
the Shinjuku branch. We are very sorry for the (5) short notice.
Student: Oh, I see. It’s no problem at all. Will he be available tomorrow at 2 pm?
Tutor: Yes, he will. I will add it to his schedule then.
Student: Thank you, Sandra.
PART B_3
Read aloud, filling in the blanks as you remember the sentence you just read.
PART B_4
Tutor: Good morning. Mr. Brown’s office. This is Sandra speaking. How may I help you?
Student: Hello, this is Ms. Wilson. I would like to confirm today’s meeting at 3 pm.
Tutor: Hi, Ms. Wilson. I was just about to call you to give an update.
Mr. Brown has (1) _________ to have your meeting (2) _________ tomorrow in
the afternoon. (3) _________, he has to (4) _________ an urgent matter in
the Shinjuku branch. We are very sorry for the (5) _________.

Student: Oh, I see. It’s no problem at all. Will he be available tomorrow at 2 pm?
Tutor: Yes, he will. I will add it to his schedule then.
Student: Thank you, Sandra.
PART C
Your tutor will read the following statements.
Choose the appropriate response for each item.
PART C_1
Good morning. Mr. Brown’s office. This is Sandra speaking.
PART C_1
a. Okay.
b. Hello, this is Ms.             .
c. Hi.
d. How are you?
PART C_2
We are very sorry for the short notice.
PART C_2
a. That is not okay.
b. Okay, but not really.
c. It’s no problem at all.
d. Bye.
PART C_3
Will he be available tomorrow at 2 pm?
PART C_3
a. Yes, he will.
b. Sure, maybe.
c. No, he doesn’t want to see you.
d. Okay.
PART C_4
I will add it to his schedule then.
PART C_4
a. Sure, please try not to.
b. Bye.
c. Thank you             .
d. Okay. Don’t do it again.
PART C_5
I would like to confirm today’s meeting at 3 pm.
PART C_5
a. Sure, I’ll do it next time.
b. The meeting was rescheduled tomorrow.
c. There is no meeting yesterday.
d. Thank you for your time.
REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.