3 Business Phone – Making inquiries

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn how to make phone inquiries. You will also learn new vocabulary.

PART A_1
Read aloud the vocabulary words.
PART A_2
legality (n.)
consultation (n.)
third-party (n.)
audit (n.)
renewal (n.)
PART A_3
Read aloud and complete the sentences.
PART A_4
1. The ________ of contract was postponed due to certain revisions in the payment clause.
2. Legal __________ fee depends on the consultation hours and the number of court appearances.
3. A recent _______ reveals that there are missing funds worth 15 million dollars, which is supposedly for office renovations.
4. The Ministry of Health, Labour and Welfare needs to verify the ________ of the new policy on the working hours of employees.
5. Constant communication is important in establishing strong relationships with ________ clients.
PART A_5
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
PART A_6
Tutor: Hello, this is Mr. Gibson of Sunshine, Inc. I’m calling to inform you that we’ll be pursuing the (1) of our contract with you.
Student: That’s great news, Mr. Gibson! We’re glad to let you know that we’ll be giving you a 30% discount on your legal (2) ____________ fee since you’re renewing with us.
Tutor: Thank you. My boss will be delighted to hear that!
Student: By the way, our (3) who’s known for never missing an (4) deadline would like to send you a proposal. Where can they send it?
Tutor: Oh, I see. They may email us the proposal at hresource@sunshine.com.
Student: Alright, thanks! May I know when you can send us the hard copy of the contract?
Tutor: We’ll send it by the end of next week. Kindly look into the clause that we’d like you to change in the contract.
Student: Sure, Mr. Gibson. We’ll check its (5) first before revising. Oh, please notify us via email once you’ve sent us the copies.
Tutor: Definitely. Have a great day, and thanks for taking the call.
Student: Anytime, Sir. Goodbye.
PART B_1
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
PART B_2
According to the passage, how do you get the response you need when making an inquiry?
PART B_3
Text read out by the tutor
PART B_4
PART B_5
Read the following text aloud. Then, answer your tutor’s question.
PART B_6
You have received the smartphone you ordered online. It has dents on its sides and scratches on the screen. You returned it to the store by a delivery service. The store informed you via email that you should be receiving the new item that they will be sending in three working days. After two weeks, you still have not received the item. You want to talk to the manager directly to make an inquiry about your smartphone.
PART B_7
How do you deal with the situation?
PART B_8

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.