4 Business Phone – Receiving complaints

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
defective ( adj.)
malfunction ( v.)
error code ( n.)
personnel (n.)
manual ( n.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
1. This washing machine does not work properly. It’s _________.
2. A software problem is causing the system to _________.
3. That _____ _____ means the hardware is not detected.
4. Our newly bought printer came with a two-year warranty and a ________.
5. Talk to one of the _________ if you have any questions about the product.
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
Tutor: Hello, this is Kim Summer. I’d like to report about your (1) _________ product.
Student: Good day, Miss Summer. This is Sandra of Tech Solutions. May I know your concern?
Tutor: Two of the computers that we just bought from you are defective. They (2) _________ in the first few hours after setting them up in the office.

Student: We are sorry to hear that. May I know what (3) _____ _____ flashed on the monitor upon starting the computers?
Tutor: There is no error message on the screen, but everything is blue.
Student: I see. Can you tell me from which store you bought those units? We can send someone to fix it; otherwise, we will replace your defective computers.
Tutor: That sounds wonderful. We purchased it from Aero Home Depot. We still have here the receipt if you need it.
Student: Please keep the receipt with you. Our (4) _________ will check that together with the (5) _________.
Tutor: Thank you for the quick response. Anything else that I need to do?
Student: Oh, just secure a valid ID of the person who purchased those units. Thank you.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
According to the passage, why is there no guarantee that all customers will be satisfied with the service provided to them?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
Read the following text aloud. Then, answer your tutor’s question.
A dissatisfied client is complaining about the design of the magazine cover you sent her, and she demands you to do another design in one day. You have already informed her during your first meeting that creating a design normally takes two to three days. You also have pending designs to work on for other clients, so it won’t be possible to tend to her concerns immediately.
How do you deal with the situation?