5 Business Phone – Making sales calls

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
音読しよう!(ANSWER)
energy efficiency ( n.)
maintenance ( n.)
appliance ( n.)
off-price ( adj.)
trademark ( n.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
適当な単語を選んで文章を読みましょう!(ANSWER)
1. The ________ application for the company’s new air-conditioning unit model was approved.
2. Our latest Haze air conditioner unit takes pride in its ________ feature, which comes with a 5-year warranty.
3. I can’t afford to buy ________ this month since I’m prioritizing my daughter’s tuition fee.
4. They need regular ________ to prevent leaks.
5. You may also purchase ________ smartphone units online.
対話問題(Dialogue)
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
答えてみよう!(ANSWER)
Tutor: Hello, I’m Morticia Doe calling from Haze Air Conditioner (1)_________ in town. I would like to speak to Mr. Gomez, please.
Student: This is Gomez speaking. How may I help you?

Tutor: Mr. Gomez, I want to offer you our new Haze air conditioner with (2)_________ _________ feature, which comes with a 5-year warranty. Could you tell me what kind of air conditioner you have in your office?
Student: We use a central and split-type air conditioning units. We are not yet scheduled to purchase any (3)_________ right now.
Tutor: I completely understand, but they need regular (4)_________ to prevent leaks. Could you please tell me if you have had your units inspected in the past six months?
Student: Maybe last year. Honestly, I can’t recall the last time we had the air conditioner checked. They seem to be working just fine.
Tutor: In that case, Mr. Gomez, I would like one of our service people to stop by so that you can take advantage of our free inspection and cleaning. Is Wednesday afternoon at 3:00 p.m. a convenient time for you?
Student: Sounds perfect! Summer is fast-approaching. I suppose we’d be available on Wednesday.
Tutor: Thank you, Mr. Gomez. I’ll have you scheduled on Wednesday afternoon at 3:00 p.m. For the complete list of our (5)_________ products, please go to haze.com. Thank you for your time. Good bye.
Student: Alright, I’ll think about it. Thanks, too. Bye.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
質問(Question)
According to the passage, how do we conduct a successful sales call?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
先ほどの質問に答えよう!(ANSWER)
ディスカッション(Discussion)
Read the following text aloud. Then, answer your tutor’s question.
音読しよう!(ANSWER)
You called a very important company for the second time. You need to introduce new products but the client is still not available at the moment. The secretary asked you to send the product specifications via email instead.
質問(Question)
How do you deal with the situation?
答えよう!(ANSWER)