Business (Intermediate Chapter 2)｜ビジネス会話（中級２章）Lesson9: Answering product inquiries｜製品に関するお問い合わせへの対応

LESSON GOAL

Let’s check our lesson goal. In this material, you will learn how to answer product inquiries on the phone. You will also learn new vocabulary.

この教材では、プロダクトに関するお問い合わせに対応するときに使う表現と単語を学びます。

PART A_1

Read aloud the vocabulary words.

単語を音読しましょう。

PART A_2

component (n.)
warranty (n.)
cut out for (idiom)
prototype (n.)
specifications (n. plural)

PART A_3

Read aloud and complete the sentences.

適切な単語を選び、空欄を埋めて文章を読みましょう。

PART A_4

1.	The _________ of this device is listed on the product manual.
2.	Each _________ of my computer functions properly.
3.	His leadership style makes him _________ the position.
4.	The car’s _________ is valid up to five years after purchase.
5.	This new product _________ has been approved.

PART A_5

Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.

講師と会話文を読みましょう。
空欄には先ほど習った単語を入れましょう。

PART A_6

Tutor:	TS Electronics, this is Mr. Watts. How may I help you?
Student:	Good morning! This is Mr. Kidou, production manager at M Technologies. I’d like to ask about your electronic parts product line.
Tutor:	Certainly, Mr. Kidou. May I know which product in particular you’d like to learn more about?
Student:	I’m interested in your printed circuit board. May I ask if its (1) ________are imported?
Tutor:	Well, we manufacture its components ourselves. This is our way to guarantee quality.
Student:	Hmm, that seems reasonable enough. By the way, for how long will the (2)________ be valid?
Tutor:	Each item is covered under our warranty for three months after shipment.
Student:	I see. I wish to know if it’s (3)________ (4)________ we are currently developing.
Tutor:	If you like, I can send you its (5)________ by email so you can review it further.
Student:	Sounds good. Here’s my email address: kidou@mtech.com. Thank you.

PART B_1

Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.

講師が文章を2回読むので聞きましょう。
その後、質問に答えましょう。

PART B_2

下の質問は、講師が読みあげる英文の内容に関する質問です。
よく聞いて、質問に答えましょう。

According to the passage, why should all product inquiries be addressed accordingly?

PART B_3

Text read out by the tutor

PART B_4

PART B_5

Read the following text aloud. Then, answer your tutor’s question.

下の文章を読んでみましょう。その後、講師の質問に答えましょう。

PART B_6

A potential customer just called in to inquire about your best-seller. Its components matched the item the customer was looking for. He said he wanted to order 100 pieces. Upon checking your stocks, however, you realized you have only 75 pieces on hand. What would you tell your customer?

PART B_7

How do you deal with the situation?

PART B_8

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

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