6 Business Phone – Answering Product Inquiries

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
component (n.)
warranty (n.)
cut out for (idiom)
prototype (n.)
specifications (n. plural)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
1. The _________ of this device is listed on the product manual.
2. Each _________ of my computer functions properly.
3. His leadership style makes him _________ the position.
4. The car’s _________ is valid up to 5 years after purchase.
5. This new product _________ has been approved.
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
Tutor: TS Electronics, this is Mr. Watts. How may I help you?
Student: Good morning! This is Mr. Kidou, production manager at M Technologies. I’d like to ask about your electronic parts product line.
Tutor: Certainly, Mr. Kidou. May I know which product in particular you’d like to learn more about?

Student: I’m interested in your printed circuit board. May I ask if its (1) ________are imported?
Tutor: Well, we manufacture its components ourselves. This is our way to guarantee quality.
Student: Hmm, that seems reasonable enough. By the way, for how long will the (2)________ be valid?
Tutor: Each item is covered under our warranty for 3 months after shipment.
Student: I see. I wish to know if it’s (3)________ (4)________ we are currently developing.
Tutor: If you like, I can send you its (5)________ by email so you can review it further.
Student: Sounds good. Here’s my email address: kidou@mtech.com. Thank you.
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
According to the passage, why should all product inquiries be addressed accordingly?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
Read the following text aloud. Then, answer your tutor’s question.
A potential customer just called in to inquire about your best-seller. Its components matched the item the customer was looking for. He said he wanted to order 100 pieces. Upon checking your stocks, however, you realized you have only 75 pieces on hand. What will you tell your customer?
How do you deal with the situation?