7 Business Phone – Contacting Suppliers

便利な表現(Useful Expressions)
Read aloud the vocabulary words.
dispatch (v.)
elated (adj.)
so long (phrase)
shelve (v.)
exigent (adj.)
便利な表現(Useful Expressions)
Read aloud and complete the sentences.
1. I received an _________ call from the manufacturer.
2. She was _________ to hear about the huge discount offered by the supplier.
3. The shipment has been _________ at the port due to the tropical storm.
4. They failed to _________ the shipment on time.
5. Til our next transaction, Mr. Hanson. _________.
Read the whole dialogue with your tutor.
Fill in the blanks with the words you just learned.
Tutor: Simon & Schuster, this is Peter speaking. How can I help you today?
Student: Hello Peter, this is Ms. Abby Rodriguez of J&P Book Store. May I speak to Mr. Marco Adams?
Tutor: I’m afraid Mr. Adams is out of the office at the moment. Would you like me to take your message?
Student: Actually, this call is rather (1) _________ . We spoke yesterday about a delivery problem that Mr. Adams mentioned. Did he leave any information with you?
Tutor: Yes, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions.
Student: Well, we still haven’t received the shipment of books that’s supposed to arrive last Friday.
Tutor: I’m terribly sorry about that. In the meantime, I’ve spoken with our delivery department, and they assured that the books will be delivered by Tuesday morning.
Student: Excellent. I’m sure my boss will be (2) _________ to hear that.
Tutor: Yes, the shipment has been (3) _________ in New York due to snow storm, which is why we weren’t able to (4) _________ the shipment last Thursday.
Student: I understand now. Thank you for the update. (5) _________ .
聞き取り問題(Listening Comprehension)
Listen to your tutor as he/she reads a passage twice.
Then, answer your tutor’s question.
According to the passage, how can entrepreneurs have a bigger chance of success?
聞き取り問題(Listening Comprehension)
Text read out by the tutor
Read the following text aloud. Then, answer your tutor’s question.
Due to severe weather condition, the shipment arrival from the US will be delayed. Profit is expected to plummet, and it will negatively impact the quarterly sales. It’s indeed a pressing matter yet early prediction can still help turn the situation around and it is your responsibility to do an immediate damage control.
How do you deal with the situation?