Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson5: Order acknowledgement e-mail

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　fill an order
	-to meet the number of products ordered
	I need to fill these orders by the end of the week.
2.　compensate
	-to provide something good or useful in place of something
	The factory will compensate their workers if they are hurt at work.
3.　consignment
	-an amount of goods that is sent somewhere
	The first consignment of food has already left Manila.
4.　restock
	-to replace goods that have been sold or used with a new supply of them
	When the item sells the suppliers can restock it.
5.　give the green light
	-to give permission for someone to do something or for something to happen
	The client has decided to give the green light to the plan.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　fill an order
Answer:
2.compensate
Answer:
3.consignment
Answer:
4.restock
Answer:
5.give the green light
Answer:

PART B_1

Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.

PART B_2

Dear Mr. Holland,

On May 14, we were glad to receive your order of cement (reference no. 577806). Your cement order of 1,900 kg is being processed. Unfortunately, we are unable to fill your order at this time due to a lack of stock. Our available cement is 300 kilograms short. To compensate for the inconvenience, we recommend splitting the order into two consignments. The initial consignment will contain the first 1600 kg, with the remainder of your order being placed on hold. Once we restock, we’ll send the remaining items to you as soon as possible.

If you give us the green light for this setup, we’ll have the first shipment in transit by May 17. It is expected to arrive on May 18. We regret any inconvenience this may give you. We trust you will find our ideas to be helpful. Regarding this topic, we shall await your response. We’ll be waiting for your response on this subject.

Sincerely,

Tom Sato

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You work for a convenience store as a procurement officer. You recently placed an order for soft drinks. You’ve just got an e-mail informing you of the status of your order. Share the details with your tutor, who will play your boss’ role.

– The order was received on July 14.

– Your order of 100 cases of 375 ml bottles and 100 cases of 500 ml bottles is currently being processed. However, the 500 ml bottles are currently unavailable.

– To compensate for the inconvenience, the store recommends delivering a part of the order. The store can deliver the first half of the purchase right away and process the rest as soon as possible.

– Their inventory will be replenished by the end of the week, allowing you to get the remainder of the order in two weeks.

– By July 15, you’ll have the first batch on its way. The shipment is scheduled to arrive on July 18.

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What are the most common delivery issues you run into? Please tell me about it.
2.	Why is it important to address order issues prior to delivery?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.