Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson10: E-mail customer survey

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　frequency
	-the number of times something happens within a particular period
	Our company’s phone call frequency has decreased in the past three months.
2.　how often in ~ do you ~
	-to know how often a customer spends on a specific service or product
	How often in a year do you order takeout?
3.　how much do you spend on ~
	-to determine how much a customer spends on a specific service or product
	How much do you spend on online subscriptions in a year?
4.　ambiance
	-the character of a place or the quality it seems to have
	The newly-opened restaurant received positive feedback on its refreshing ambiance.
5.　hospitality
	-the act of being friendly and welcoming to guests and visitors
	The hotel is renowned for its staff’s unparalleled hospitality.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1. frequency
Answer:
2. how often in ~ do you ~
Answer:
3. how much do you spend on ~
Answer:
4. ambiance
Answer:
5. hospitality
Answer:

PART B_1

Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.

PART B_2

Tropicafé Customer Survey

Age:
☐ 18-24 ☐ 24-30 ☐ 31-50 ☐ Over 50
Gender:
☐ Male ☐ Female

Income:
How much do you earn per month?
☐ $4,000 – $4,999 ☐ $5,000 – $6,999
☐ $7,000 – $9,000 ☐ More than $9,000

Frequency:
How often in a month do you go to a coffee shop?
☐ Once ☐ Twice to thrice ☐ More than thrice a month

Spending habits:
How much do you spend in cafés in a month?
☐ $90 – $100 ☐ $101 – $150 ☐ More than $150

Considerations:
What do you consider most important when going to a café?
☐ Ambiance ☐ Cost ☐ Menu variety
☐ Staff courtesy and hospitality ☐ Quality
☐ Others (please specify): ________________

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

Your tutor, who will pretend to be your team leader, tasked you to create an email survey form for potential customers. Think of questions and options to investigate the following items and inform your team leader about them:
– demographic (age and gender)
– income
– frequency
– spending habit
– consideration/s

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Why are customer survey forms important? What impact do they have in a business?
2.	Are customer survey results always accurate? Why or why not?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.