Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson7: Market survey questionnaire

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　confidential
	-secret or private, often in a formal, business, or military situation
	Please take note that the information from our meeting will be treated as strictly confidential.
2.　spare
	-to give time, money, or space to someone, especially when it is difficult for you
	I’d love to attend the conference, but I can’t spare the time.
3.　rate
	-to judge the value or character of someone or something
	They will rate the new employees’ performance on Wednesday.
4.　smooth
	-happening without any sudden changes, interruption, or difficulty
	The company’s president was glad of the smooth business operations.
5.　transaction
	-an occasion when someone buys or sells something, or when money is exchanged or the activity of buying or selling something
	The transaction with our business partners last Thursday was successful.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　confidential
Answer:
2. spare
Answer:
3. rate
Answer:
4. smooth
Answer:
5. transaction
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Ana (sales representative)

Good day. Thank you for the opportunity to serve you better.
We would be grateful if you can spare a few minutes to answer some questions about our service.
If you consent to participate, your responses will be kept confidential.

Tom

Yes, I’d be delighted to.

Ana (sales representative)

On a scale of 1 to 5, please rate your satisfaction for the quality of our service. (1 = terrible; 2 = bad; 3 = satisfactory; 4 = good; 5 = excellent)

Tom

I would say 4.

Ana (sales representative)

Okay. That is noted, sir. What can be improved in our service?

Tom

Overall, I had a smooth transaction the last time I visited. But it would be so much better if you reduced customer waiting time.

Ana (sales representative)

Thank you for that feedback, sir. Lastly, how likely is it that you would recommend our bank to your friends or family?

Tom

Very likely.

Ana (sales representative)

Thank you for your time, sir. We appreciate it.

Tom

You’re welcome.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You were tasked by your supervisor to do a customer satisfaction survey. Ask some questions from a customer who recently purchased a computer from your company. Please use the words and expressions you learned today. The tutor will be the customer. Please use the following as your guide:
・ask your customer to rate the quality of your company’s service based on a scale of 1-5
・ask the customer to rate the quality of the computer she purchased based on a scale of 1-5
・ask the customer if he/she would recommend the company to a friend or colleague

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Do you think web-based questionnaires are better than paper-based questionnaires? Why or why not?
2.	In your opinion, what do your company’s products/services need to improve on? Please explain your answer.

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.