PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. value 価値 | |
I value my co-workers’ opinions. | |
2. refuse 拒否する、辞退する | |
You should not refuse our help. | |
3. encounter 出会う、出くわす | |
He encountered a difficult question during the meeting. | |
4. treatment 待遇、扱い | |
You can expect only the best treatment at a five-star hotel. | |
5. grateful ありがたく思う、感謝する | |
We are grateful for the service of our farmers. |
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. | What do you value most in work? |
2. | Have you ever refused a job offer? |
3. | When was the last time you encountered a problem at work? |
4. | How should an employee deal with unfair treatment at work? |
5. | What are you most grateful for about your job? |
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2
Hello, good afternoon.
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Good afternoon, I called to complain about your company’s poor service.
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I’m very sorry to hear that ma’am. May I know the details of what happened?
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Your representative was an hour late and came unprepared for his presentation.
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We value our clients’ time and this should not have happened. We’re very sorry.
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I also repeatedly asked him for details about your service but he refused to answer my questions.
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Rest assured ma’am, that our representative will face disciplinary actions.
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I have been a client for many years and have never encountered such treatment before.
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Yes ma’am and we are grateful for you. We will assign you a new representative. This will not happen again.
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PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentence you just read.
PART C_2
Hello, good afternoon.
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Good afternoon, I called to complain about your company’s poor service.
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I’m very sorry to hear that, ma’am. May I know the details of what happened?
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Your representative was an hour late and came unprepared for his presentation.
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We ______ our clients’ time and this should not have happened. We’re very sorry.
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I also repeatedly asked him for details about your service but he _______ to answer my questions.
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Rest assured that our representative will face disciplinary actions.
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I have been a client for many years and have ___________ such treatment before.
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Yes, ma’am, and we are grateful for you. We will assign you a new representative. This will not happen again.
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PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2
Hello, good afternoon.
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Good afternoon. I called to inform you that I am very dissatisfied with your service.
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I’m very sorry to hear that, ma’am. May I know the details of what happened?
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Your representative was an hour late and forgot to bring the documents I needed.
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We value our clients’ time and this should not have happened. We’re very sorry.
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I also repeatedly asked him for details about your products but he refused to answer my questions.
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Rest assured that our representative will face disciplinary actions.
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I have been a client for many years and have never encountered such ________ before.
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Yes, ma’am, and we are ______ for you. We will assign you a new representative. This will not happen again.
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PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
You received a complaint from a client regarding the faulty items he/she received from your company. Apologize to your client and assure that he/she will not encounter a problem again. Your tutor will be your client.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
ではこのレッスンで学んだことを振り返りましょう。
(Please give a short feedback on how your student did on your class.)
Grammar 文法 |
Pronunciation 発音 | Vocabulary 単語 |
Comprehension 理解 |
|
---|---|---|---|---|
GOOD | 文法の誤りはほとんどなく、完全な文章で話すことができる | ほとんどの単語をはっきりと正しく発音することができる | 習った表現を適切に使うことができる | 文章を理解し、質問に正しく答えることができる |
FAIR |
文法の誤りはあるが、完全な文章で話すことができる | 発音の練習が必要な言葉がいくつかある | たまにミスはあるが、習った表現を適切に使うことができる | 文章を完全に理解するのは難しく、質問に正しく答えられないときもある |
POOR |
文章で話すのは難しく、単語だけで話すことができる | 発音の練習が必要である | 習った単語と表現を少しだけ使うことができる | 文章を理解するのは難しく、質問に答えるのは難しい |