PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. go through 通過する、経る、経由するく | |
Let’s wait for the payment to go through before we call customer service. | |
2. on hold 保留にされて | |
Please allow me to put you on hold for one to two minutes. | |
3. shortly 間もなく、すぐに | |
Jack will be back with the equipment shortly. | |
4. overdue 期限が切れた、過度の | |
Your balance is already overdue. Please settle your payment on or before August 5. | |
5. balance 残高 | |
Your remaining balance for this month is $27. |
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. | Have you received any complaint from a customer about his/her payment not going through? |
2. | For how many minutes do you put the caller on hold? |
3. | Do your customers receive their requests shortly after calling? |
4. | What does your company do to customers with overdue statements? |
5. | How do you inform your customer of his/her balance? |
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2
Prima Telecom. This is Ron speaking. How may I assist you?
|
Hi, Ron. I’m Emma Rogers. I’m calling to ask about my recent
bill payment. For some reason, it doesn’t go through. Any ideas what the problem might be? |
I’m sorry to hear that, Ms. Rogers. I will look into this issue. May I put you on hold for two minutes?
|
Sure, I don’t mind.
|
Thank you. Upon checking, there was a problem connecting to the ecash payment app. You can try paying one more time and call us again to check if the payment is doubled.
|
How long do you think it will take for the payment to reflect on my end?
|
It should appear shortly after you pay. If not, please wait for an hour before calling us.
|
I see. Thank you for your help!
|
You’re welcome, Ms. Rogers. Is there anything else I could help you with?
|
No, that’s all.
|
Thank you for calling Prima Telecom. Again, this is Ron speaking. Have a great day ahead!
|
PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentence you just read.
PART C_2
Prima Telecom. _______ Ron ________. How may I assist you?
|
Hi, Ron. I’m Emma Rogers. I’m calling to ask about my recent
bill payment. For some reason, it doesn’t go through. Any ideas what the problem might be? |
I’m sorry to hear that, Ms. Rogers. I will look into this issue. May I ______________ for two minutes?
|
Sure, I don’t mind.
|
Thank you. ______________, there was a problem connecting to the ecash payment app. You can try paying one more time and call us again to check if the payment is doubled.
|
How long do you think it will take for the payment to reflect on my end?
|
It should appear shortly after you pay. If not, please wait for an hour before calling us.
|
I see. Thank you for your help!
|
You’re welcome, Ms. Rogers. Is there anything else I could help you with?
|
No, that’s all.
|
Thank you for calling Prima Telecom. Again, this is Ron speaking. Have a great day ahead!
|
PART D_1
Let’s read the new dialogue. Read aloud and fill in the blanks as you remember the sentences you just read.
PART D_2
Company Zen. This is Ron ________. How may I assist you?
|
Hello, Ron. I’m Emma Perez. I want to pay my overdue balance
but I couldn’t find my last statement. Could you tell me how much I need to pay? |
I’d be happy to assist you, Ms. Perez. ______________ on hold for two minutes?
|
Sure.
|
Thank you. Upon checking, ______________ is $140. This is for the month of May.
|
All right. I’ll pay right away. Thanks.
|
You’re welcome, Ms. Perez. Is there anything else I could help you with?
|
No, that would be all.
|
Thank you for calling Company Zen. Again, this is Ron speaking. Have a great day ahead!
|
PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
A customer called to ask about the status of his/her recent refund. Inform the customer that the refund has been approved. Your tutor will pretend to be the customer.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
ではこのレッスンで学んだことを振り返りましょう。
(Please give a short feedback on how your student did on your class.)
Grammar 文法 |
Pronunciation 発音 | Vocabulary 単語 |
Comprehension 理解 |
|
---|---|---|---|---|
GOOD | 文法の誤りはほとんどなく、完全な文章で話すことができる | ほとんどの単語をはっきりと正しく発音することができる | 習った表現を適切に使うことができる | 文章を理解し、質問に正しく答えることができる |
FAIR |
文法の誤りはあるが、完全な文章で話すことができる | 発音の練習が必要な言葉がいくつかある | たまにミスはあるが、習った表現を適切に使うことができる | 文章を完全に理解するのは難しく、質問に正しく答えられないときもある |
POOR |
文章で話すのは難しく、単語だけで話すことができる | 発音の練習が必要である | 習った単語と表現を少しだけ使うことができる | 文章を理解するのは難しく、質問に答えるのは難しい |