Business Conversation (Intermediate): Giving instructions for a task

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. sales assistant 店員
  As a sales assistant, I make sure to give customer satisfaction at all times.
2. stock 在庫、在庫品
  Do you have a new stock of this pair of red flats?
3. stockroom 倉庫
  Kindly wait for a moment; I’ll just get a new item from the stockroom.
4. logbook 日誌、業務日誌
  Please protect this logbook because it contains important and confidential information.
5. code コード、記号
  I have a discount code here. Would you mind?
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What is the importance of sales assistants in malls?
2. When shopping for something, do you always request a new stock? Why or why not?
3. How would you organize the stockroom of a small business?
4. Which do you think are more efficient to use: logbooks or Excel/Google sheets?
5. What is the importance of having product codes in businesses?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning. How are you?
Good morning. I’m great. Thank you.

Good to know. Today’s your first working day as a sales assistant, and I will remind you again of your duties.
Okay.

Your duties here are greeting and assisting customers.
Alright. How about when customers ask for new stocks?

When the customer is requesting new stocks, all you need to do is call the stockroom.
I see.

You can find the corresponding numbers of each department in this logbook. This book will also tell you the product codes.
Thank you, sir!

You’re welcome. Good luck!
PART C_1
Let’s read the dialogue. Read aloud, filling in the blanks as you remember the sentence you just read.
PART C_2

Good morning. How are you?
Good morning. I’m great. Thank you.

Good to know. Today’s your first working day as a sales assistant, and I will remind you again of your duties.
Okay.

Your main duties here are ___________ and ____________ customers.
Alright. How about when customers ask for new stocks?

When the customer is requesting new stocks, all you need to do is ____________________.
I see.

You can find the corresponding numbers of each department in this logbook. This book will also tell you the _______________.
Thank you, sir!

You’re welcome. Good luck!
PART D_1
Let’s read the new dialogue. Read aloud, filling in the blanks with the vocabulary and expressions you learned.
PART D_2

Good morning. Are you ready for your first day?
Good morning. Yes, I’m more than ready!

Great! Let’s recall your duties, shall we?
Okay.

As an HR officer, your duties here are recruitment, staffing, and employee benefits.
Yes. I remember all of those.

When an employee is _____________ a certain document, you need to read our procedures first before making/getting such.
Yes, sir.

You can find all the procedures on this __________. This also contains confidential information so please take care of it.
I will, sir. Thank you so much!

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
A new employee has been hired as a new sales assistant. As an HR supervisor, give instructions to the new employee regarding his/her main duties. Your tutor will play the role of the employee.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.