PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. nature 本質、特質 | |
Please explain the nature of the customer’s inquiry. | |
2. constantly 常に | |
I am constantly thinking of deadlines. | |
3. system システム | |
You will learn how our system works during the training. | |
4. current 現在の | |
She is the current editor of the newspaper. | |
5. maintenance メンテナンス | |
My house needs maintenance. |
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. | What is the nature of your job? |
2. | Do you constantly check your emails? |
3. | When was the last time you had trouble with your company’s system? |
4. | What is the current number of people in your department? |
5. | When was the last time your office underwent maintenance? |
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2
Hello, how may I assist you?
|
I would like to make a complaint.
|
I’m sorry to hear that, ma’am. May I ask the nature of your complaint?
|
Well, my connection has been constantly dropping out.
|
I understand how frustrating this must be, ma’am. I will do my best to help.
|
Yes. I am working from home and have a lot of tasks to finish. Please resolve it ASAP.
|
Can I get your router number, ma’am? I will check if there is a reported issue with our network in your area.
|
Here is my router number, 9987653.
|
I’m afraid our system does not show any current maintenance in your area.
|
Is that so? The problem must be on my end.
|
We can send our representative to check your internet tomorrow at 9:00 a.m.
|
Yes, please. Thank you.
|
PART C_1
Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentence you just read.
PART C_2
Hello, how may I assist you?
|
I would like to make a complaint.
|
I’m sorry to hear that, ma’am. May I ask the nature of your complaint?
|
Well, my connection has been _______ dropping out.
|
I understand how frustrating this must be, ma’am. I will do my best to help.
|
Yes. I am working from home and have a lot of tasks to finish. Please resolve it ASAP.
|
Can I get your router number, ma’am? I will check if there is a reported issue with our network in your area.
|
Here is my router number, 9987653.
|
I’m afraid our ______ does not show any current ________ in your area.
|
Is that so? The problem must be on my end.
|
We can send our representative to check your internet tomorrow at 9:00 a.m.
|
Yes, please. Thank you.
|
PART D_1
Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.
PART D_2
Hello, how may I assist you?
|
I would like to make a complaint.
|
I’m sorry to hear that, ma’am. May I ask the ______ of your complaint?
|
I just paid for my internet service but I suddenly lost connection.
|
Can I get your router number, ma’am?
|
Here is my router number, 9427653.
|
There is no _____ record of your payment ma’am. I believe it was because our system is under maintenance.
|
Please resolve it ASAP as I have a lot of work to do.
|
Yes, ma’am. Please expect your internet to return in an hour. We will call you again for details.
|
Okay, I’ll be waiting.
|
PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Your office’s printer is not working properly. Call a representative from your IT department for assistance. Your tutor will act as the representative.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
ではこのレッスンで学んだことを振り返りましょう。
(Please give a short feedback on how your student did on your class.)
Grammar 文法 |
Pronunciation 発音 | Vocabulary 単語 |
Comprehension 理解 |
|
---|---|---|---|---|
GOOD | 文法の誤りはほとんどなく、完全な文章で話すことができる | ほとんどの単語をはっきりと正しく発音することができる | 習った表現を適切に使うことができる | 文章を理解し、質問に正しく答えることができる |
FAIR |
文法の誤りはあるが、完全な文章で話すことができる | 発音の練習が必要な言葉がいくつかある | たまにミスはあるが、習った表現を適切に使うことができる | 文章を完全に理解するのは難しく、質問に正しく答えられないときもある |
POOR |
文章で話すのは難しく、単語だけで話すことができる | 発音の練習が必要である | 習った単語と表現を少しだけ使うことができる | 文章を理解するのは難しく、質問に答えるのは難しい |