Business Conversation (Intermediate): Office equipment problem

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. assistance 手伝い、助力、援助
  Can I be of any assistance to you?
2. seem (~に)見える、~と思われる
  These ideas seem a bit outdated.
3. photocopy machine コピー機
  This photocopy machine is not working properly. Could you check out the problem?
4. operate 操作する
  This machine is too difficult to operate.
5. trouble トラブル
  She is having trouble with her tasks.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. When do you require assistance at work?
2. Do you think that working from home seems inconvenient?
3. Do you have a photocopy machine at work?
4. Do you know how to operate a fax machine?
5. Have you ever encountered any trouble a work?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Hello, Emma. Do you have a few moments to spare? I need assistance.
Sure. What can I do to assist you?

There seems to be a problem with this photocopy machine. This morning, it was operating perfectly. But now, I’m having trouble using it because the paper is jammed.
Have you tried restarting it?

Yes, I have. I tried to restart it a while ago, but it did not work. Working is difficult as a result of this.
Let me check it first.

Thank you so much!
I think the paper tray is overloaded. The paper in the tray is too thick. Let me fix it.

Oh, it’s working now! Thank you!
Glad to help!

PART C_1
Let’s read the dialogue. Read aloud, filling in the blanks as you remember the sentence you just read.
PART C_2

Hello, Emma. Do you have a few moments to spare? I need assistance.
Sure. What can I do to assist you?

__________ to be a problem with this photocopy machine. This morning, it was operating perfectly. But now, I’m __________ using it because the paper is jammed.
Have you tried restarting it?

Yes, I have. I tried to __________ a while ago, but it did not work. Working is difficult as a result of this.
Let me check it first.

Thank you so much!
I think the paper tray is overloaded. The paper in the tray is too thick. Let me fix it.

Oh, it’s working now! Thank you!
Glad to help!

PART D_1
Let’s read the new dialogue. Read aloud, filling in the blanks with the vocabulary and expressions you learned.
PART D_2

Hello, Emma. Aren’t you busy?
No, I am not. How can I help?

__________ with my headset. __________ using it because it is making a static noise.
I think the buzzing noise might be caused by dirt or debris in audio ports and on the audio jack. Let me figure it out.

Thanks! I __________ wipe the audio ports a while ago, but it did not work.
I believe you need a new replacement.

Oh, I believe so.
Don’t worry, let me just make a report about it and I’ll get the new headset for you.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Your computer is lagging. Ask help from your colleague for him to offer solutions. Tell him/her that you have already restarted it, but it still does not work. Your tutor will be your colleague.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.