Business (Intermediate Chapter 1)｜ビジネス会話（中級１章）Lesson24: Understanding feedback

PART A_1

Let’s learn new vocabulary. Listen and repeat these words with your tutor.

PART A_2

1.　dissatisfied 不満
	The tourist was dissatisfied with her stay at the hotel.
2.　mention (…を)話に出す、(…に)言及する
	She mentioned you during the meeting when you were away on vacation.
3.　lack 不足、ないこと
	Young people lack energy nowadays.
4.　apology 謝罪
	I was angry because I did not receive any apology.
5.　reflect 反射する
	The way you treat others reflects your true self.

PART A_3

I will ask the questions. Please answer them in complete sentences.

PART A_4

1.	When was the last time you were dissatisfied with a service/product?
2.	Do you always mention your ideas at work?
3.	What skills do you think you lack?
4.	How do you offer a sincere apology at work?
5.	Do you believe that a student’s behavior in public is a reflection of his/her school?

PART B_1

Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.

PART B_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your lack of updates.

I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?

I already sent them an apology letter, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART C_1

Let’s read the dialogue. Read aloud, and fill in the blanks as you remember the sentences you just read.

PART C_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re ________ our service. They ________ specifically your lack of updates.

I was not able to send them an e-mail regarding the shipment of their orders.

And how are you going to fix that?

I already sent them an ______, sir. I will give them a call later to explain further.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that this reflects the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART D_1

Let’s read the new dialogue. Read aloud, and fill in the blanks with the vocabulary and expressions you learned.

PART D_2

I received feedback from our client and it’s not good.

I see, sir. Please let me know.

They’re dissatisfied with our service. They mentioned specifically your _________ updates .

I was not able to send them an e-mail regarding their canceled orders.

And how are you going to fix that?

I will visit their office this afternoon to offer an apology, sir.

Okay, make sure this does not happen again. You must update them always.

I’m sorry for what happened, sir. I won’t let it happen again.

You know that _______ the whole team right?

Yes sir, I understand. I will update our clients regularly.

PART E_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART E_2

Your boss mentioned the things you need to do to improve your performance. Tell your boss that you appreciate the feedback and that you will follow his/her tips. Your tutor will be the boss.

PART E_3

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.