Business Conversation (Intermediate): Verification call

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. courier 配達人、宅配便業者
  We already called a courier to collect the documents.
2. regarding ~に関して、~に関する
  The meeting’s agenda was regarding the recent drop in our sales.
3. bluetooth ブルートゥース
  Our company manufactures world-class bluetooth speakers.
4. wireless 無線の
  Please ready the wireless microphone for our guest speaker.
5. record 記録、履歴
  The computer crashed, and all our records were deleted.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. What courier service do you usually call for deliveries?
2. Who do you usually talk with when you are having problems regarding your work?
3. What bluetooth device do you own?
4. What are some advantages of wireless technology in the workplace?
5. Do you keep track of your progress record at work?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Thank you for calling. This is Ron Browne of Audio Master Incorporated. How may I help you?
Good afternoon, Mr. Browne. This is Sam, and I am calling from PLB Courier Services regarding the products you want to be delivered to Tokyo.

Ah, yes. I was the one who emailed the delivery request.
We received your email about the products you want to be delivered, but there were a few missing details. May I please verify when you want each product delivered?

Sure! All the bluetooth speakers must be delivered here in Tokyo by August 30, while the wireless microphones should be here by September 10.
Okay. Thank you, Mr. Browne. Please hold while we update the records of your request.

Sure.
Thank you for waiting, Mr. Browne. We have updated your delivery order. Rest assured that all products will arrive on time. Is there anything else I could help you with?

No, that’s all.
Thank you for choosing PLB Courier Services.

Thank you. Goodbye.
PART C_1
Let’s read the dialogue. Read aloud, filling in the blanks as you remember the sentence you just read.
PART C_2

Thank you for calling. This is Ron Browne of Audio Master Incorporated. How may I help you?
Good afternoon, Mr. Browne. This is Sam, and I am calling from PLB Courier Services regarding the __________________________ to Tokyo.

Ah, yes. I was the one who emailed the delivery request.
We received your email about the products you want to be delivered, but there were a few missing details. May __________________ when you want each product delivered?

Sure! All the bluetooth speakers must be delivered here in Tokyo by August 30, while the wireless microphones should be here by September 10.
Okay. Thank you, Mr. Browne. Please hold while we ___________________ of your request.

Sure.
Thank you for waiting, Mr. Browne. We have updated your delivery order. Rest assured that all products will arrive on time. Is there anything else I could help you with?

No, that’s all.
Thank you for choosing PLB Courier Services.

Thank you. Goodbye.
PART D_1
Let’s read the new dialogue. Read aloud, filling in the blanks with the vocabulary and expressions you learned.
PART D_2

Good afternoon. This is Ron Mayers, and I am calling from BLP Courier Express regarding the __________________________ to Manila.
Ah, yes. What about it?

We just like to confirm a few details about your order. May __________________ when you want each product delivered?
Okay. All the computer units must be delivered here in Manila by October 15, while the laptops should be here by November 15.

Okay. Thank you, Mr. Mayers. Please hold while we ___________________ of your request.
Sure.

Thank you for waiting, Mr. Browne. We have updated your delivery details and request. Rest assured that all products will arrive on time. Is there anything else I could help you with?
No, that’s all.

Thank you for choosing BLP Courier Express.
Thank you. Bye.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
A customer placed an order to your company with an incomplete delivery address and contact number. Call the customer and verify with him/her the complete address and contact details that he/she wants to use. Your tutor will play the customer’s role.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.