Business Conversation (Intermediate): Writing an incident report about a problem

PART A_1
Let’s learn new vocabulary. Listen and repeat these words with your tutor.
PART A_2
1. formally 正式に
  I will formally introduce you to our client next week.
2. malfunction 機能不良、故障、誤動作
  My laptop is not working because of a hardware malfunction.
3. incident (主に不快な)出来事,騒動、事件
  There was an incident at the office this morning.
4. technician 技術者
  The company is hiring a new technician.
5. continue 継続する
  You need to continue improving the quality of this material.
PART A_3
I will ask the questions. Please answer them in complete sentences.
PART A_4
1. Do you formally address everyone at work?
2. Who do you report to when you encounter a malfunction at work? (device, system)
3. Do incidents often happen in your workplace?
4. Does your company have a technician?
5. When you make a mistake at work, do you stop and plan before you continue doing a task?
PART B_1
Let’s read the dialogue. I will play Ron and you will play Emma. Then, we’ll switch roles.
PART B_2

Good morning. This is to formally report and document the malfunction of our printers.
Thank you for informing us.
I’m afraid this incident can give rise to delays in our tasks.

I’m afraid so, too. I am writing in hopes that the printers will be repaired immediately.
We’ll get in contact with our technician right away.

Thank you.
I’ll talk with the accounting department to allow us to use their printers.

That would be great. In the meantime, we’ll continue designing the materials.
Yes, thank you. Please expect another email later.

PART C_1
Let’s read the dialogue. Read aloud, filling in the blanks as you remember the sentence you just read.
PART C_2

Good morning. This is to formally report and document the _______ of our printers.
Thank you for informing us.
I’m afraid this _______ can give rise to delays in our tasks.

I’m afraid so, too. I am writing in hopes that the printers will be repaired immediately.
We’ll get in contact with our _________ right away.

Thank you.
I’ll talk with the accounting department to allow us to use their printers.

That would be great. In the meantime, we’ll continue designing the materials.
Yes, thank you. Please expect another email later.

PART D_1
Let’s read the new dialogue. Read aloud, filling in the blanks with the vocabulary and expressions you learned.
PART D_2

Good morning. This is to _______ report and document the argument I had with Mr. Lee.
Thank you for informing us.

I cannot deal with his abusive behavior anymore.
We understand.
We’re afraid this incident would cause us to part ways with Mr. Lee.

I understand that, ma’am.
In the meantime, you can ______ working with another client, Mr. Tan.

Copy that, ma’am. I believe that would be best.
Thank you.

PART E_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART E_2
Report on the malfunction of your laptop to your team leader. Your tutor will act as the team leader.
PART E_3
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.