|1.||I am sorry to inform you that your application for ~ has been turned down.|
|2.||Our credit department believes that~|
|3.||We will be delighted to~|
|1.||I am sorry to inform you that your application for __________________ has been turned down .|
|2.||Our credit department believes that __________________.|
|3.||We will be delighted to __________________.|
Having conducted our standard credit investigation, we have concluded that it would be unwise for us to grant your credit at this time.
We believe that the extent of your current obligations makes you a bad credit risk. As you can understand, it is in our best interest to grant charge accounts only to those customers with proven ability to pay.
Please accept our sincere regrets and feel free to continue to shop at Allen’s on a cash basis.
I am sorry to inform you that your application for an Allen’s charge account has beenturned down.
Our credit department believes that, because of your credit obligations, additional credit might be difficult for you to handle at this time. Your credit reputation is too valuable to be placed in jeopardy. We will be delighted, of course, to reconsider your application in the future should your financial responsibilities be reduced. Until then, we hope you will continue to shop at Allen’s where every customer is our prime concern.
|1.||What is the intent of the letter above?|
|2.||Why was Miss Biggs’ Allen charge account application turned down?|
|3.||What does Allen’s hope Miss Biggs will do?|
|1.||If you were to receive Version 1 of the letter above, how would you feel?|
|2.||If you received Version II of the letter above, would you be encouraged to reapply for an Allen’s charge account? Why or why not?|
|3.||Which sentences/expressions from Version 1 of the letter above sound rude/impolite?|
With reference to your letter last Thursday, I can’t answer it because my boss, Mr. Avery, is out of town. If I gave you any information about the new contract with Hastings Development Corporation, he might not like it.
If Mr. Avery wants you to have that information, I’ll have him write to you when he returns in two weeks.