Business (Upper Intermediate)｜ビジネス会話（中上級）Business Telephone 2: 電話応対 2

PART A_1

First, we will check the points in this lesson. Please repeat after me.

まず講師とレッスンのポイントを確認します。講師に続いて読みましょう。

PART A_2

1.	Make sure to politely give the reason why you may not be able to transfer a call. You can use phrases such as “I’m afraid that it seems that he/she is on the other line at the moment,” and “I’m sorry but his line is busy.”
2.	Build a relationship with the person calling by using their name frequently and by using friendly and polite language.

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.

会話文を読みましょう。読み終わったら役を交代してもう一度読みましょう。講師が発音、イントネーションについて確認します。

(Please send the mispronounced words and expressions to your student.)

PART B_2

A:	Hello. Thank you for calling Lettuce Eat Salad Bar. This is Caesar. How may I direct your call?
B:	Could I please speak to Mr. Tom Maytow of the shipping department?
A:	Absolutely. May I ask who is calling, please?
B:	Cameron Shipper of BH logistics.
A:	Alright, thanks Mr. Shipper. Please hold the phone for just a moment while I transfer your call.
	(After a few seconds)
A:	Mr. Shipper, I am afraid that Mr. Maytow is on the other line at the moment. May I suggest that you try again later this afternoon?
B:	Alright. Can I have his personal phone number to reach him directly?
A:	Unfortunately, no. For safety reasons we do not disclose any personal information about our employees.
B:	Alright, I will just call back later.
A:	Great. Thanks, Mr. Shipper.

PART B_3

Now, let’s review some words and expressions from part B_2.

ではいくつかの単語、文章を復習してみましょう。

(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

講師が質問しますので答えましょう。講師は文法と完全な文章であるかを確認します。

PART C_2

1.	Have you ever talked with an impolite telephone operator? How did you feel?
Answer:

PART C_3

Now, let’s review your answers.

では、あなたの答えを復習してみましょう。その後、修正したあなたの答えを読んでみましょう。

(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

以下の設定でロールプレイをしましょう。

PART D_2

Situation:	You receive a phone call from a client’s representative. You will deny the person’s request to transfer the call to your co-worker. (Your tutor will pretend to be the client’s representative.)
Expressions:	– I’m afraid that he/she is on the another line at the moment. – May I suggest that you try again later?