First, we will check the points in this lesson. Please repeat after me.
|1.||When explaining that your colleague is not available, you should use polite expressions such as, “he is currently tied up” or “he is engaged at the moment”.|
|2.||To question a customer with courteousness, some of the convenient phrases are “may I please…” or “would it be at all possible to…”|
We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
|A:||Thanks for calling Piles Incorporated. How may I help you?|
|B:||Hello, this is Soren Dekeister. Is there a chance I could speak with Mr. Lean?|
|A:||Unfortunately, Mr. Lean is engaged at the moment. He is concluding business in another office and it shouldn’t be more than half an hour. Would it be possible for Mr. Lean to call you back once he is available?|
|B:||Yes, that’s fine.|
|A:||Okay. May I please ask for your contact details?|
|B:||Yes, of course. Name is Soren Dekeister. I’m the owner of Fanny Packed Hostels.|
|A:||Great. And could I please get the appropriate telephone number?|
|B:||Our head office number is 08567-781188.|
|A:||Thank you. And lastly, would you care to leave Mr. Lean a message?|
|B:||Yes, please. kindly inform him that we need estimates for his proposal.|
|A:||Alright. So, as a reminder, Mr. Lean is currently tied up, but he will return your call as soon as possible.|
|A:||Is there anything else that I can help you with, Mr. Dekeister?|
|B:||No, that’s all right. Thank you!|
Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)
Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.
|1.||Which parts of the conversation show politeness?|
|2.||Have you ever needed to explain a colleague’s absence to a client?|
|3.||How do you usually leave a message for someone?|
Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)
Let’s do a role play with the given situations.
You are at work. You have a telephone call from a client. Please explain a colleague’s absence.
(Your tutor will pretend to be the client.)
– Thanks for calling (company name). How may I help you?
– Unfortunately, Mr./Mrs/Ms…