Business (Upper Intermediate)｜ビジネス会話（中上級）Business Telephone 4: 電話応対 4

PART A_1

First, we will check the points in this lesson. Please repeat after me.

まず講師とレッスンのポイントを確認します。講師に続いて読みましょう。

PART A_2

1.	Make sure to list the exact details of dispatch and delivery in advance to avoid any potential misunderstandings.
2.	Modal auxiliary verbs such as “could”, “would”, and “may” are useful to inquire in a professional manner.

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.

会話文を読みましょう。読み終わったら役を交代してもう一度読みましょう。講師が発音、イントネーションについて確認します。

(Please send the mispronounced words and expressions to your student.)

PART B_2

A:	Hello, this is Herbie of South Teddy Contractors. How may I help you?
B:	Yes, I’d like to order a catalogue with your latest products.
A:	Okay, sure. Our latest catalogue features a lot of variety, and if you make a purchase today I’m sure you won’t be disappointed. A same-day dispatch order can be made until 12pm. If you choose this option your catalogue will be delivered within two working days. Would it be possible to get a your contact and shipping details?
B:	Absolutely.
A:	Great. First, may I please have your name and contact number?
B:	My name is Michael Ball. My phone number is…

PART B_3

Now, let’s review some words and expressions from part B_2.

ではいくつかの単語、文章を復習してみましょう。

(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

講師が質問しますので答えましょう。講師は文法と完全な文章であるかを確認します。

PART C_2

1.	What details did Herbie provide?
Answer:
2.	What phrase in the conversation uses the modal auxiliaries for inquiring?
Answer:
3.	What kind of demand do you usually receive from your customers?
Answer:

PART C_3

Now, let’s review your answers.

では、あなたの答えを復習してみましょう。その後、修正したあなたの答えを読んでみましょう。

(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

以下の設定でロールプレイをしましょう。

PART D_2

Situation:	You are a sales agent. You will explain your shipping policies to a customer who wants to buy a product. (Your tutor will pretend to be the customer.)
Expressions:	– I’m sure you won’t be disappointed. – If you choose this option your catalogue will be delivered~