First, we will check the points in this lesson. Please repeat after me.
|1.||To make inquiries politely, you should begin with saying “I’m calling to ask about…” or “I’m calling in reference to…”|
|2.||It would be better to provide all relevant information first-hand before proceeding with the dialogue.|
We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
|A:||Thank you for calling Cedar Incorporated. This is Maple Beech speaking.|
|B:||Hi there, this is Ivana Phelps of GottWood. I’m calling to ask about a same-day dispatch order we placed last Monday for 60 boards of 20-foot oak wood, which is scheduled to arrive here yesterday by 4:00 p.m.|
|A:||I see, Ms. Phelps. So, may I take it that the oak wood hasn’t been delivered yet?|
|B:||Yes. As of 6:00 p.m. today, the oak still hasn’t arrived. May I please have a word with your head of deliveries, or whom ever else is in charge of dispatches at your company?|
|A:||Certainly. Please wait one moment while I redirect you.|
Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)
Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.
|1.||Why do you think it is important to particularize at first?|
|2.||Have you ever needed to make an inquiry for a trading partner over the phone?|
|3.||What expressions do you think are necessary when speaking to a service provider?|
Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)
Let’s do a role play with the given situations.
You are a customer. Make an inquiry with a service provider over the phone.
(Your tutor will pretend to be the sales respresentative.)
– I’m calling to ask about
– May I please have a word with