Business (Upper Intermediate)｜ビジネス会話（中上級）Business Telephone 5: 電話応対 5

PART A_1

First, we will check the points in this lesson. Please repeat after me.

まず講師とレッスンのポイントを確認します。講師に続いて読みましょう。

PART A_2

1.	To make inquiries politely, you should begin with saying “I’m calling to ask about…” or “I’m calling in reference to…”
2.	It would be better to provide all relevant information first-hand before proceeding with the dialogue.

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.

会話文を読みましょう。読み終わったら役を交代してもう一度読みましょう。講師が発音、イントネーションについて確認します。

(Please send the mispronounced words and expressions to your student.)

PART B_2

A:	Thank you for calling Cedar Incorporated. This is Maple Beech speaking.
B:	Hi there, this is Ivana Phelps of GottWood. I’m calling to ask about a same-day dispatch order we placed last Monday for 60 boards of 20-foot oak wood, which is scheduled to arrive here yesterday by 4:00 p.m.
A:	I see, Ms. Phelps. So, may I take it that the oak wood hasn’t been delivered yet?
B:	Yes. As of 6:00 p.m. today, the oak still hasn’t arrived. May I please have a word with your head of deliveries, or whom ever else is in charge of dispatches at your company?
A:	Certainly. Please wait one moment while I redirect you.

PART B_3

Now, let’s review some words and expressions from part B_2.

ではいくつかの単語、文章を復習してみましょう。

(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

講師が質問しますので答えましょう。講師は文法と完全な文章であるかを確認します。

PART C_2

1.	Why do you think it is important to particularize at first?
Answer:
2.	Have you ever needed to make an inquiry for a trading partner over the phone?
Answer:
3.	What expressions do you think are necessary when speaking to a service provider?
Answer:

PART C_3

Now, let’s review your answers.

では、あなたの答えを復習してみましょう。その後、修正したあなたの答えを読んでみましょう。

(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

以下の設定でロールプレイをしましょう。

PART D_2

Situation:	You are a customer. Make an inquiry with a service provider over the phone. (Your tutor will pretend to be the sales respresentative.)
Expressions:	– I’m calling to ask about – May I please have a word with