Business (Upper Intermediate)｜ビジネス会話（中上級）Business Telephone 6: 電話応対 6

PART A_1

First, we will check the points in this lesson. Please repeat after me.

まず講師とレッスンのポイントを確認します。講師に続いて読みましょう。

PART A_2

1.	You should fully inform what your business is at first. To politely denote your position as a middleman for a superior, you can say “I am ringing on behalf of…”

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.

会話文を読みましょう。読み終わったら役を交代してもう一度読みましょう。講師が発音、イントネーションについて確認します。

(Please send the mispronounced words and expressions to your student.)

PART B_2

A:	Hello, this is Fran Sanchez of Megatech speaking. How may I help you today?
B:	Hello, this is Mick Ross, the head administrator of Careware. I am ringing on behalf of the manager at Careware, Mr. Jim Beesley. Mr. Beesley would like to schedule a meeting with your CEO, Mr. Chuck Dable, concerning promised discounts on your latest software. Would that be at all possible?
A:	Absolutely. Did Mr. Beesley have any particular date in mind?
B:	Yes. Would you please check if Tuesday 3rd October at 4:00 p.m. is available?
A:	Yes, Mr. Dable is available at that time. Let me pencil in the appointment.
B:	Great, thank you.

PART B_3

Now, let’s review some words and expressions from part B_2.

ではいくつかの単語、文章を復習してみましょう。

(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

講師が質問しますので答えましょう。講師は文法と完全な文章であるかを確認します。

PART C_2

1.	In which conversation did Fran seem more responsive?
Answer:
2.	Have you ever needed to make a business-to-business call on behalf of an associate?
Answer:
3.	Have you ever received a call from an middleman administrator?
Answer:

PART C_3

Now, let’s review your answers.

では、あなたの答えを復習してみましょう。その後、修正したあなたの答えを読んでみましょう。

(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

以下の設定でロールプレイをしましょう。

PART D_2

Situation:	You will make a call on behalf of an associate to another company. (Your tutor will pretend to be the call receiver.)
Expressions:	– I am ringing on behalf of… – Would you check if ~ is available?