Business (Upper Intermediate)｜ビジネス会話（中上級）Business Telephone 7: 電話応対 7

PART A_1

First, we will check the points in this lesson. Please repeat after me.

まず講師とレッスンのポイントを確認します。講師に続いて読みましょう。

PART A_2

1.	To ascertain the purpose of the conferee’s call, you can say “May I ask what this is regarding?”
2.	“I would like to get input on a new project” is a common phrase requesting a help in business.

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.

会話文を読みましょう。読み終わったら役を交代してもう一度読みましょう。講師が発音、イントネーションについて確認します。

(Please send the mispronounced words and expressions to your student.)

PART B_2

A:	Hello and thank you for calling Alpine Ltd. This is Zoe speaking, how can we be of service?
B:	Hi, Mr. Zoe. This is Finn Girminges. Would it be at all possible to speak with Mr. Les Moore please?
A:	May I ask what this is regarding?
B:	Yes, my company and I would like to schedule a sales meeting with Mr. Moore.
A:	Apologies, but Mr. Moore is currently not available. May I redirect you to Mr. Moore’s mobile phone voicemail? That can let him receive any inquiries you have directly when he returns.
B:	Thank you. Hello Mr. Moore. This is Finn Girminges. I’m just leaving a message for you to say that the sales team at Bonking Co. is in need of your expertise and would like to get your input on a new project. If it’s at all convenient and you have time available, please could you call me back at 080-9999-0002? Thanks.

PART B_3

Now, let’s review some words and expressions from part B_2.

ではいくつかの単語、文章を復習してみましょう。

(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

講師が質問しますので答えましょう。講師は文法と完全な文章であるかを確認します。

PART C_2

1.	What did Finn do differently in the second text when leaving message?
Answer:
2.	What extra information did Zoe gather in the second text?
Answer:
3.	How would you leave a message over the telephone if you needed help on a new project?
Answer:

PART C_3

Now, let’s review your answers.

では、あなたの答えを復習してみましょう。その後、修正したあなたの答えを読んでみましょう。

(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

以下の設定でロールプレイをしましょう。

PART D_2

Situation:	You will telephone an associate but he/she is not around. Leave a message on his/her voicemail. (Your tutor will pretend to redirect you to the voicemail.)
Expressions:	– Would it be possible to speak to… – I’m leaving a message for you to say that…