Business (Upper Intermediate)｜ビジネス会話（中上級）Business Telephone 9: 電話応対 9

PART A_1

First, we will check the points in this lesson. Please repeat after me.

まず講師とレッスンのポイントを確認します。講師に続いて読みましょう。

PART A_2

1.	You can address poor reception of a telephone saying “We are experiencing poor reception at the moment…” or “At the present, the connection is bad…”
2.	If you want the person you are speaking to to send the message instead via email, you can say “Would you send me your message by email, please?”

PART B_1

We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.

会話文を読みましょう。読み終わったら役を交代してもう一度読みましょう。講師が発音、イントネーションについて確認します。

(Please send the mispronounced words and expressions to your student.)

PART B_2

A:	Hello, this is Stan Kapu of Kolkata Chemical Co. How may I help you today?
B:	Hi, my name’s Dustin Mavaj. I’m a journalist for the Delhi Inquirer. I was wondering if I’d be able to speak to you about your company’s research into Sjogren’s syndrome?
A:	I’m terribly sorry Mr. Mavaj. We are experiencing poor reception at the moment. Could you please call back after the connection failure has been resolved.
B:	I was just trying to make an inquiry concerning your research into Sjogren’s syndrome…
A:	Apologies again. At the present, the connection is too bad. Would you please email me and I’ll get back to you as soon as possible?

PART B_3

Now, let’s review some words and expressions from part B_2.

ではいくつかの単語、文章を復習してみましょう。

(Please review the mispronounced words and expressions from part B_2.)

PART B_4

PART C_1

Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.

講師が質問しますので答えましょう。講師は文法と完全な文章であるかを確認します。

PART C_2

1.	Have you ever had a bad connection when talking with a business partner over the phone?
Answer:
2.	How did Stan apologize for the poor reception?
Answer:
3.	Have you ever had telephone problems other than a poor reception when talking in English? What kind of problem was that?
Answer:

PART C_3

Now, let’s review your answers.

では、あなたの答えを復習してみましょう。その後、修正したあなたの答えを読んでみましょう。

(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)

PART C_4

PART D_1

Let’s do a role play with the given situations.

以下の設定でロールプレイをしましょう。

PART D_2

Situation:	You are in a telephone call. You need to deal with a bad telephone reception while talking to your business partner. (Your tutor will pretend to be your business partner.)
Expressions:	– We are experiencing poor connection as of the moment. – Would you send me your message by email, please?