First, we will check the points in this lesson. Please repeat after me.
|1.||Ideally, you should reconfirm your flight with the airline at least 72 hours before your scheduled departure. In most cases, flights do not need to be reconfirmed, but you can always check this point when you purchase your ticket.|
|2.||When you are calling to reconfirm your flight, prepare to give your name, reservation number, flight information, and contact number to the airline agent.|
We will read aloud the dialogue below. Once we are done, we will switch roles and read aloud the dialogue again. I will check your pronunciation and intonation.
(Please send the mispronounced words and expressions to your student.)
|A:||XYZ Airlines, how may I help you today?|
|B:||I’d like to reconfirm my flight.|
|A:||Do you have your reservation number? I’ll also need your name.|
|B:||Yes. My name is Kei Mamada. The reservation number is YS7671922.|
|A:||Yes, we have your reservation in our system. We have you on a 10:30 flight from Tokyo to Newark, New Jersey on March 18th.|
|B:||Yes, that sounds right.|
|A:||May I also have your phone number so we can reach you in case of any changes?|
|B:||Certainly. It’s 03-315-1922.|
|A:||Thank you. Is there anything else I can do for you today?|
|B:||No, that will be all. Thank you.|
|A:||Thank you for choosing XYZ Airlines.|
Now, let’s review some words and expressions from part B_2.
(Please review the mispronounced words and expressions from part B_2.)
Now, please answer the following questions. I will check if your sentences are complete and if the grammar is correct.
|1.||Do you travel frequently?|
|2.||Do you usually reconfirm your flights?|
|3.||Do you think it is necessary to reconfirm flights?|
Now, let’s review your answers.
(Please review your student’s answers by sending the correct answers in complete sentences. After that, ask your student to read aloud his or her corrected answers.)
Let’s do a role play with the given situations.
You are an airline representative. Your tutor will pretend to be a customer who needs to reconfirm his/her flight with your airline.
(Your tutor will pretend to be the customer.)
– How may I help you today?
– Yes, we have your reservation on our system.