Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson6: Canceling an order

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　retract
	-to take back an offer or statement, etc
	I had to retract my opinion during the meeting.
2.　 superior
	-better than average or better than other people or things of the same type
	Laura was selected for the position because she was the superior candidate.
3.　 mechanism
	-a part of a machine, or a set of parts that work together
	We are looking for automatic cameras with a good focusing mechanism.
4.　 stipulate
	-to state exactly what something must be or how something must be done
	Before I agree to sign the deal, I need to stipulate some requirements that must be met.
5.　 venture
	-a new activity, usually in business, that involves risk or uncertainty
	Delivery service is a profitable business venture.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　retract
Answer:
2.superior
Answer:
3.mechanism
Answer:
4.stipulate
Answer:
5.venture
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Ken

Good afternoon. I appreciate the update. Since the products are out of stock, we will not move forward with the purchase.

Michelle

I see, sir.

Ken

We would like to retract our order of espresso machines.

Michelle

Yes, sir. We’ll process the cancellation of your order shortly. May I ask what you think of the alternatives?

Ken

They have superior features but we still prefer espresso machines with a built-in tamping mechanism for our new coffee shops.

Michelle

I understand, sir.

Ken

We expect to receive a full refund for the unpurchased items within four working days, as stipulated in our contract.

Michelle

Yes, sir. We shall process your full refund immediately.

Ken

Thank you.

Michelle

Thank you for taking interest in our products. We wish you the best of luck with your new venture.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

The office furniture that you have ordered are out of stock. Call the furniture shop to cancel your order. The tutor will be the sales representative. Please use the following as your guide:
・order of ten (10) filing cabinets
・a full refund for the unpurchased items within seven (7) working days

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Which is the best way to cancel an order: through phone call, e-mail, or in person? Why?
2.	Please share an experience where you had to cancel an order. (a service or product)

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.

Parts of this lesson material are based on:
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