Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson60: Communication problem

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　elucidate
	-to explain something or make something clear
	Your plan for departure is so sudden. Could you elucidate the reasons for your resignation?
2.　pressing
	-urgent or needing to be dealt with immediately
	Politics is one of the pressing issues in our workplace.
3.　complication
	-something that makes a situation more difficult, or the act of doing this
	Kim’s absence would definitely cause a major complication to the team.
4.　iron (something) out
	-to put something into a finished state by solving problems, removing differences, or taking care of details
	The president expects to iron out the company’s financial issues at the conference next week.
5.　acknowledgment
	-the fact of accepting that something is true or right
	Please send your acknowledgment response once you receive the invite for tomorrow’s company event.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　elucidate
Answer:
2.pressing
Answer:
3.complication
Answer:
4.iron (something) out
Answer:
5.acknowledgment
Answer:

PART B_1

Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.

PART B_2

From: Amy Peralta
To: Jake Santiago
Subject: Internal Communication Problem

Dear Mr. Santiago,

As it was elucidated in our meeting, there is a pressing issue concerning internal communication in the office. I found out that this has been happening with several teams.

We are certain that this was brought about by some employees’ lack of effort to check their e-mails regularly.

This complication was emphasized by the increase of misinformed employees. There have been cases when employees are unaware of announcements and events.

We think that we have to put forward a stricter e-mail policy to iron this out. It should highlight the importance of sending acknowledgment replies for every e-mail received.

I look forward to hearing from you regarding this matter.

Sincerely,
Amy Peralta
Team Manager
Operations Department

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You noticed that there is a communication problem in your team. As a team leader, you need to write an e-mail to your manager to sort out the issue. Kindly read through your e-mail to your tutor, who will play the manager’s role. Please use the following structure as your guide:
1) Disclose the communication problem.
2) Identify the root cause.
3) Describe its outcome.
4) Propose a scheme/solution.

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What is the importance of proper communication in the workplace?
2.	What are some ways to improve workplace communication?

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did in your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.