Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson19: Credit card reconsideration call





PART A_1


Let's learn vocabulary. Listen and repeat the words and the sentences with your tutor.





PART A_2





1.　get back to


　
-to talk to someone again, usually on the phone, in order to give them some information or because you were not able to speak to them before


　
I'll get back to you later with those figures.


2.　credit history


　
-a record of a person's or company's debt and payment of debt over a period of time, used to judge the risk of lending money to them


　
Long credit history can make you a more appealing credit customer.


3.　credit score


　
-a number that is based on information in a credit report (= a record of someone's debt and payment of debt), which financial organizations consider in making decisions about lending money


　
Paying off your revolving credit is the most efficient strategy to improve your credit score in this area.


4.　credit card debt


　
-debt that has already accumulated interest on a credit card


　
My family is trying to pay down our credit card debt.


5.　reconsider


　
-to think again about a decision or opinion and decide if you want to change it


　
He should reconsider his decision to resign.











PART A_3


Let's make sentences using the vocabulary we've just learned.






PART A_4





1. get back to　


Answer:



2.

credit history　


Answer:



3. credit score　


Answer:



4. credit card debt　


Answer:



5. reconsider　


Answer:












PART B_1


Let’s read the dialogue. After that, we’ll switch roles.
以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。






PART B_2





Harry Brown
Thank you for calling Country Bank. This is Harry Brown. How may  I help you?




David Garcia
My name is David Garcia. Your email informed me that my application for your new Country Bank Platinum Card had been rejected.




Harry Brown
I see. I'll look into our records. Is it possible for me to get your application number?




David Garcia
Yes. It’s 87656785.




Harry Brown
Please be patient while I investigate. Yes, you are correct. We regret to inform you that your application has been rejected.




David Garcia
I was shocked. You can see that I keep up with my payments if you look at my account.




Harry Brown
As far as I can tell, you have a decent credit history and credit score, according to our records. You also have no credit card debt and have never used your current credit card to its limit. May I inquire as to what you intend to do with the new card?




David Garcia
Because of my job, I'll be traveling a lot during the next three weeks. I'd like to use credit to pay for certain business trips. Is it possible for you to reconsider my application?




Harry Brown
Allow me to see what I can do to assist you. Mr. Brown, we'll contact you within two business days with our decision on your application. At that time, you can expect an email from us.




David Garcia
Thank you very much. I appreciate your assistance.




Harry Brown
Thank you very much. Thank you for calling. Have a wonderful day.












PART B_3


Please summarize the conversation using your own words and expressions.






PART B_4



















PART C_1


Let's do a roleplay. Talk with me according to the situation below, using the expressions you just learned.







PART C_2





You work as a bank clerk. You are on the phone with a customer who has been unable to acquire a new credit card. During the credit card reconsideration call, pay attention to him or her and solve the concern. Use the expressions you learned today. Your tutor will be the customer.










PART C_3



















PART D_1


Let’s discuss today’s theme. Please answer the questions below.






PART D_2




1.
What are the benefits of shopping using a credit card?


2.
What are some effective ways to handle your bills? Please explain your answer.













REVIEW AND FEEDBACK




Now, let us review the things that you learned in this lesson.
ではこのレッスンで学んだことを振り返りましょう。
(Please give a short feedback on how your student did in your class.)



Grammar

文法
Pronunciation 発音
Vocabulary

単語
Comprehension

理解


GOOD 
文法の誤りはほとんどなく、完全な文章で話すことができる
ほとんどの単語をはっきりと正しく発音することができる
習った表現を適切に使うことができる
文章を理解し、質問に正しく答えることができる




FAIR
文法の誤りはあるが、完全な文章で話すことができる
発音の練習が必要な言葉がいくつかある
たまにミスはあるが、習った表現を適切に使うことができる
文章を完全に理解するのは難しく、質問に正しく答えられないときもある




POOR
文章で話すのは難しく、単語だけで話すことができる
発音の練習が必要である
習った単語と表現を少しだけ使うことができる
文章を理解するのは難しく、質問に答えるのは難しい


TUTOR FEEDBACK




GRAMMAR


Good:
Was able to speak in complete sentences with minimal grammatical errors.


Fair:
Was able to speak in complete sentences with evident grammatical errors.


Poor:
Was able to speak using words only.


PRONUNCIATION


Good:
Was able to pronounce most of the words clearly and correctly.


Fair:
Mispronounced a few words.


Poor:
Mispronounced most of the words.


VOCABULARY


Good:
Used appropriate expressions learned in class.


Fair:
Used appropriate expressions learned in class and made a few errors in word choice.


Poor:
Used only a few words and expressions.


COMPREHENSION


Good:
Was able to understand the passages and answer the questions correctly.


Fair:
Had a little difficulty in understanding passages and answering questions. 


Poor:
Had a hard time understanding passages and answering questions.