Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson15: Details of an order

PART A_1

Let’s learn vocabulary. Listen and repeat these words and sentences after your tutor.

PART A_2

1.　tank
	-a container that holds liquid or gas
	The water tank in our office is leaking.
2.　specification
	-details or description of a product or service
	The sales became better because we stuck to the design specification of our products.
3.　delivery address
	-address where products will be sent
	Please fill in the delivery information such as name, location, details of the delivery address, postal code, and contact number.
4.　ship
	-to send a product to a customer
	We ship books out to New Hampshire every month.
5.　cash on delivery (COD)
	-a method of doing business in which a company will transport goods to a customer and take payment for the goods at the time they are given to the customer
	We insist on payment in cash on delivery without allowing any discount.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　tank
Answer:
2.　specification
Answer:
3.　delivery address
Answer:
4.　ship
Answer:
5.　cash on delivery (COD)
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Darlene

Hello, my name is Darlene, and I’m with Underwater Corp.
What can I do to assist you?

Brix

Hello, my name is Brix, and I’m with Scuba Island Resort. Is it possible to purchase scuba diving tanks for our resort?

Darlene

Sure. Could you please provide me with the specifications for the scuba diving tanks you need?

Brix

Sure, we prefer 100 cubic feet tanks because they can hold more gas. Are those for sale?

Darlene

Yes! We have scuba diving tanks with a capacity of 100 cubic feet. It just costs $25 per unit. How many of them do you want to buy?

Brix

Okay. We’ll take a total of 25 units.

Darlene

Great. Could I get your delivery address?

Brix

Please ship the products to Scuba Island Resort, South Ari Atoll, Maldives.

Darlene

Understood. On or before September 6, your order will be shipped. COD is the method of payment. Thank you very much.

Brix

Thanks for your help!

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below using the expressions you just learned.

PART C_2

You work for Luna Publishing Inc., a firm that publishes books that are used by high school students. Purchase raw materials from Paper Unlimited Manufacturing. Inform the customer service representative of the specifications of your orders. Your tutor will be the customer service representative. Use the following as your guide:
– 50 boxes of uncoated paper stocks for the inside pages of the book
– 100 boxes of coated cover stock for the book cover.

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	What are some acceptable reasons for orders not being shipped on time? Please elaborate on your answer.
2.	What kind of compensation would you demand if your shipment was delayed? Please explain your answer further.

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.