Intermediate Business: Apologizing at work

WARM UP

Please answer the questions in complete sentences.

ANSWER

1. Have you ever apologized to someone from your work/school?
Answer:
2. Has someone ever apologized to you at work/school?
Answer:
3. Name one or two mistakes you did at work/school recently.
Answer:

CONVERSATION PRACTICE

Let’s read the dialogue. I will be Mika and you will be Mr. Kent. After reading it once, we’ll switch roles.

ANSWER

VOCABULARY CHECK

Let’s read each word and their meaning aloud. Please repeat after me.

ANSWER

1. apologize
[verb] to say sorry to someone after making a mistake
2. avoid
[verb] to stop or to stay away from doing something
3. performance
[noun] the action of how well a person is in accomplishing tasks

CHECK YOUR UNDERSTANDING

Choose the correct answer based on the dialogue you read.
ANSWERS
  1. c
  2. a
  3. b

ANSWER

1. Why is Mika apologizing to Mr. Kent?
a. She’s always sleeping at work.
b. She’s always absent.
c. She’s always late since last week.
2. Who was in the hospital since last week?
a. Mika’s mother
b. Mika’s father
c. Mika’s friend
3. Why should Mika avoid being late?
a. She might lose her job.
b. It will affect her performance at work.
c. Her workmates will be mad at her.

SITUATION PRACTICE

Read the dialogue and fill in the blanks with the correct vocabulary words.

ANSWER