Business (Expert Chapter 1)｜ビジネス会話（上級１章）Lesson4: Modifying the details of an order

PART A_1

Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.

PART A_2

1.　innovative
	-using new methods or ideas
	The company has introduced an innovative platform for online shopping.
2.　phone in
	-to make a phone call about something
	Over 150 people phoned in to complain.
3.　modification
	-a change to something, usually to improve it
	The review resulted in the modification of our security procedures.
4.　miscalculate
	-to make a mistake about quantity
	We miscalculated how long it would take to get there.
5.　in lieu of
	-in place of something else
	Workers will be able to get cash in lieu of vacation time from the employer.

PART A_3

Let’s make sentences using the vocabulary we’ve just learned.

PART A_4

1.　innovative
Answer:
2.phone in
Answer:
3.modification
Answer:
4.miscalculate
Answer:
5.in lieu of
Answer:

PART B_1

Let’s read the dialogue. After that, we’ll switch roles.

以下の会話文を読みましょう。終わったら交代してもう一度読みましょう。

PART B_2

Sheena

Hello, my name is Sheena from Innovative Rice Mill Solutions. May I know who this is?

Stephen

Hello, my name is Stephen Smith, and I’m from World of Rice Bowls.

Sheena

That is noted. What can I do for you?

Stephen

Four days ago, we phoned in an order for 500 bags of brown rice over the phone. I’d like to make some modifications.

Sheena

Sure, Mr. Smith. What would you like to change?

Stephen

We miscalculated the number of ingredients we need. So, we’d like to order 250 sacks of black rice flour in lieu of 250 sacks of brown rice.

Sheena

Okay, we’ve taken notice of those adjustments. Is there anything more I should know?

Stephen

Yes. Is it possible for the materials to be delivered to our Nevada facility within a week?

Sheena

Yes. Your new order will be delivered in two days.

Stephen

Great! Could you please go over the items with me? I wanted to double-check that I hadn’t forgotten anything.

Sheena

Sure. That’s 250 black rice bags and 250 brown rice sacks.

Stephen

That’s correct. Thank you very much, Sheena.

Sheena

You’re welcome. Thank you for calling Innovative Rice Mill Solutions.

PART B_3

Please summarize the conversation using your own words and expressions.

PART B_4

PART C_1

Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.

PART C_2

You have to call a computer company to modify the number of computer monitors you ordered a week ago. Please use the words and expressions you learned today. The tutor will be the customer service representative. Please use the following as your guide:
・30 computer monitors in lieu of 45 computer monitors
・The computer monitors should be delivered before the end of the month

PART C_3

PART D_1

Let’s discuss today’s theme. Please answer the questions below.

PART D_2

1.	Which do you think is better when it comes to modifying the details of an order, calling, or sending an email? Why?
2.	What do you think about being a customer service representative? Please explain your answer.

REVIEW AND FEEDBACK

Now, let us review the things that you learned in this lesson.

ではこのレッスンで学んだことを振り返りましょう。

(Please give a short feedback on how your student did on your class.)

	Grammar 文法	Pronunciation 発音	Vocabulary 単語	Comprehension 理解
GOOD	文法の誤りはほとんどなく、完全な文章で話すことができる	ほとんどの単語をはっきりと正しく発音することができる	習った表現を適切に使うことができる	文章を理解し、質問に正しく答えることができる
FAIR	文法の誤りはあるが、完全な文章で話すことができる	発音の練習が必要な言葉がいくつかある	たまにミスはあるが、習った表現を適切に使うことができる	文章を完全に理解するのは難しく、質問に正しく答えられないときもある
POOR	文章で話すのは難しく、単語だけで話すことができる	発音の練習が必要である	習った単語と表現を少しだけ使うことができる	文章を理解するのは難しく、質問に答えるのは難しい

TUTOR FEEDBACK

GRAMMAR
Good:	Was able to speak in complete sentences with minimal grammatical errors.
Fair:	Was able to speak in complete sentences with evident grammatical errors.
Poor:	Was able to speak using words only.
PRONUNCIATION
Good:	Was able to pronounce most of the words clearly and correctly.
Fair:	Mispronounced a few words.
Poor:	Mispronounced most of the words.
VOCABULARY
Good:	Used appropriate expressions learned in class.
Fair:	Used appropriate expressions learned in class and made a few errors in word choice.
Poor:	Used only a few words and expressions.
COMPREHENSION
Good:	Was able to understand the passages and answer the questions correctly.
Fair:	Had a little difficulty in understanding passages and answering questions.
Poor:	Had a hard time understanding passages and answering questions.