Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson4: Modifying the details of an order

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. innovative
  -using new methods or ideas
  The company has introduced an innovative platform for online shopping.
2. phone in
  -to make a phone call about something
  Over 150 people phoned in to complain.
3. modification
  -a change to something, usually to improve it
  The review resulted in the modification of our security procedures.
4. miscalculate
  -to make a mistake about quantity
  We miscalculated how long it would take to get there.
5. in lieu of
  -in place of something else
  Workers will be able to get cash in lieu of vacation time from the employer.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. innovative 
Answer:
2.phone in 
Answer:
3.modification 
Answer:
4.miscalculate 
Answer:
5.in lieu of 
Answer:
PART B_1
Let’s read the dialogue. After that, we’ll switch roles.
PART B_2
Sheena
Hello, my name is Sheena from Innovative Rice Mill Solutions. May I know who this is?
Stephen
Hello, my name is Stephen Smith, and I’m from World of Rice Bowls.
Sheena
That is noted. What can I do for you?
Stephen
Four days ago, we phoned in an order for 500 bags of brown rice over the phone. I’d like to make some modifications.
Sheena
Sure, Mr. Smith. What would you like to change?
Stephen
We miscalculated the number of ingredients we need. So, we’d like to order 250 sacks of black rice flour in lieu of 250 sacks of brown rice.
Sheena
Okay, we’ve taken notice of those adjustments. Is there anything more I should know?
Stephen
Yes. Is it possible for the materials to be delivered to our Nevada facility within a week?
Sheena
Yes. Your new order will be delivered in two days.
Stephen
Great! Could you please go over the items with me? I wanted to double-check that I hadn’t forgotten anything.
Sheena
Sure. That’s 250 black rice bags and 250 brown rice sacks.
Stephen
That’s correct. Thank you very much, Sheena.
Sheena
You’re welcome. Thank you for calling Innovative Rice Mill Solutions.
PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You have to call a computer company to modify the number of computer monitors you ordered a week ago. Please use the words and expressions you learned today. The tutor will be the customer service representative. Please use the following as your guide:
・30 computer monitors in lieu of 45 computer monitors
・The computer monitors should be delivered before the end of the month
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Which do you think is better when it comes to modifying the details of an order, calling, or sending an email? Why?
2. What do you think about being a customer service representative? Please explain your answer.
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.