Business (Expert Chapter 1)|ビジネス会話(上級1章)
Lesson87: New outsourcing market

PART A_1
Let’s learn vocabulary. Listen and repeat the words and the sentences with your tutor.
PART A_2
1. outsource
  -if a company outsources, it pays to have part of its work done by another company
  We need to outsource graphic designers for this venture.
2. non-core
  -a non-core activity, business, etc. is one that a company does not really need or consider the most important
  My co-worker does not like to engage in non-core activities.
3. cost efficiency
  -saving money by improving a process or product
  Our department needs to work on cost efficency.
4. rating
  -a measurement of the quality or success of something, or of particular features it has, especially when compared with other things of the same type
  Their latest innovation received high ratings.
5. influx
  -the fact of a large number of people or things arriving at the same time
  The influx of visitors to the store was unexpected.
PART A_3
Let’s make sentences using the vocabulary we’ve just learned.
PART A_4
1. outsource 
Answer:
2.non-core 
Answer:
3. cost efficiency 
Answer:
4. rating 
Answer:
5. influx 
Answer:
PART B_1
Let’s read the article. Please read it aloud, and I will check your pronunciation and intonation.
PART B_2

The Rise of Hotel Outsourcing


Five-star hotels around the world have been outsourcing non-core work for cost-efficiency purposes. Zora hotels, situated in the heart of Oklahoma, has recently laid off nearly 150 maintenance staff. Faulty electronics and lack of cleanliness contributed to their low customer satisfaction rating. According to Zora Hotels CEO Martha Kerr, outsourcing maintenance staff allows them to increase cost-efficiencies and gives them access to industry-first innovations. “It’s the best decision we have ever made. We have increased our resources and optimized our processes.”

As the hospitality industry enters the summer season, hotels are prioritizing the overall maintenance of their facilities. With the influx of guests, outsourcing makes hotel operations run smoothly as possible. Outsourcing non-core tasks such as housekeeping, laundry, and equipment maintenance allows the hotel management to focus on the most important aspects of its business and invest in new opportunities.

PART B_3
Please summarize the conversation using your own words and expressions.
PART B_4
PART C_1
Let’s do a roleplay. Talk with me according to the situation below, using the expressions you just learned.
PART C_2
You are in a meeting with your supervisor to address the low satisfaction rating of Vera Hotel. Please use the following as your guide:
– The root of the problem: few and poor food and beverage options
– Convince your supervisor to outsource restaurant operations.
PART C_3
PART D_1
Let’s discuss today’s theme. Please answer the questions below.
PART D_2
1. Is outsourcing a good business strategy? Why or why not?
2. What are some tasks that a company should outsource?
REVIEW AND FEEDBACK
Now, let us review the things that you learned in this lesson.
(Please give a short feedback on how your student did on your class.)
Grammar
文法
Pronunciation 発音 Vocabulary
単語
Comprehension
理解
GOOD 文法の誤りはほとんどなく、完全な文章で話すことができる ほとんどの単語をはっきりと正しく発音することができる 習った表現を適切に使うことができる 文章を理解し、質問に正しく答えることができる

FAIR
文法の誤りはあるが、完全な文章で話すことができる 発音の練習が必要な言葉がいくつかある たまにミスはあるが、習った表現を適切に使うことができる 文章を完全に理解するのは難しく、質問に正しく答えられないときもある

POOR
文章で話すのは難しく、単語だけで話すことができる 発音の練習が必要である 習った単語と表現を少しだけ使うことができる 文章を理解するのは難しく、質問に答えるのは難しい
TUTOR FEEDBACK

GRAMMAR
Good: Was able to speak in complete sentences with minimal grammatical errors.
Fair: Was able to speak in complete sentences with evident grammatical errors.
Poor: Was able to speak using words only.
PRONUNCIATION
Good: Was able to pronounce most of the words clearly and correctly.
Fair: Mispronounced a few words.
Poor: Mispronounced most of the words.
VOCABULARY
Good: Used appropriate expressions learned in class.
Fair: Used appropriate expressions learned in class and made a few errors in word choice.
Poor: Used only a few words and expressions.
COMPREHENSION
Good: Was able to understand the passages and answer the questions correctly.
Fair: Had a little difficulty in understanding passages and answering questions.
Poor: Had a hard time understanding passages and answering questions.